Enhance your awareness of cultural diversity, personal attitudes, and biases toward people with disabilities. In this interactive workshop there will be a focus on disability etiquette, hidden disabilities, diversity in brain function (neurodiversity) and addressing individual fears and stereotypes about disabilities. You will also gain a better understanding about the Americans with Disabilities Act. This workshop is provided by Opportunities for Ohioans with Disabilities. Dates and times for this course are available in Miami Learn.

DiSC® is a profile that is used to understand behavioral differences. DiSC in the Workplace will allow participants the opportunity to complete a personal profile, learn more about individual behavior, and provide a mechanism for improving daily interactions. This profile and course will also serve as a tool to foster effective communication, teamwork and productivity. Dates and times for this course are available in Miami Learn.

Approximately 70 percent of workplace change initiatives fail to produce desired results. In most cases, these initiatives fail not because leaders don’t know what to do to implement workplace change, but rather because they aren’t skilled in how to implement change. Driving Change shows learners how they can avoid being included in this statistic by providing the skills and resources they need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Dates and times for this course are available in Miami Learn.

Inclusive hiring is the practice of minimizing bias and creating an equitable recruitment, application, interview, selection, offer and onboarding process. This is an interactive session on identifying and removing barriers in the hiring and onboarding process to make it more accessible and inclusive for people with disabilities. This workshop is provided by Opportunities for Ohioans with Disabilities. Dates and times for this course are available in Miami Learn.

Gain basic skills in using Microsoft Excel to start from scratch creating worksheets and charts for data tracking and reporting. This introductory course includes entering and editing data, making basic modifications to a worksheet, using basic functions, formatting cells, creating basic charts, and printing worksheets. Dates and times for this course are available in Miami Learn.

Gain intermediate skills in using Microsoft Excel.  This intermediate course includes outlining and consolidating data, creating subtotals, sorting and filtering data, creating multi-worksheet formulas, using special formatting options, using range names in formulas, using error tracing features, protecting worksheets, and linking worksheets and workbooks. Dates and times are available in Miami Learn for this course. Dates and times for this course are available in Miami Learn.

Gain intermediate skills in using Microsoft Excel.  This intermediate course includes outlining and consolidating data, creating subtotals, sorting and filtering data, creating multi-worksheet formulas, using special formatting options, using range names in formulas, using error tracing features, protecting worksheets, and linking worksheets and workbooks. Dates and times for this course are available in Miami Learn.

Learn valuable insights about natural preferences in personality that enhance communication, decision-making, collaboration, conflict resolution, and more.  Participants will determine their own preferences after learning about each of the four preference pairs during the course. Participants will take the MBTI assessment prior to the start of the course and will receive a report indicating their MBTI results upon completion of the course (virtually or in-person). Dates and times for this course are available in Miami Learn.

Effective leaders need essential interaction skills that will enable them to enhance their performance as a leader who achieves results through others. Gain tools and techniques to strengthen communication skills producing stronger relationships with teams and colleagues. Learn how to plan for successful interactions and provide feedback that will be meaningful and supportive resulting in benefits for the leader, the team, and the organization. The content of this workshop ​mirrors the workshop titled Communicating with Impact (non-supervisory course). Dates and times for this course are available in Miami Learn.

Performance Management Series:

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.)
2. Setting Goals and Reviewing Results
3. Coaching: Move People Forward
4. Addressing Poor Performance
5. Developing Yourself and Others

All employees will benefit from gaining a powerful set of interaction skills that enables them to communicate more effectively with leaders, colleagues and customers. This allows them to build trust, strengthen partnerships, and achieve desired results. Learn key interpersonal skills that are essential for exceptional performers to have a greater impact in their roles.  The content of this workshop ​mirrors the workshop titled Communicating for Leadership Success (supervisory course). Dates and times for this course are available in Miami Learn.

Performance Management Series:

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.) 
2. Setting Goals and Reviewing Results 
3. Coaching: Move People Forward
4. Addressing Poor Performance 
5. Developing Yourself and Others 

Employees are more engaged and strive for better results when they feel ownership of their work processes and outcomes; and leaders must engage and reinforce this sense of ownership during performance management discussions. Participants will experience how to use effective SMART goals to help them and their employees track progress and fairly evaluate outcomes. Dates and times for this course are available in Miami Learn. 

Performance Management Series:

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.) 
2. Setting Goals and Reviewing Results 
3. Coaching: Move People Forward 
4. Addressing Poor Performance 
5. Developing Yourself and Others 

Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. Participants will gain three coaching techniques and how to effectively handle both proactive and reactive coaching discussions. Dates and times for this course are available in Miami Learn.

Performance Management Series: 

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.) 
2. Setting Goals and Reviewing Results
3. Coaching: Move People Forward 
4. Addressing Poor Performance 
5. Developing Yourself and Others 

A single employee with chronic performance problems can dominate a leader's time and drag down the productivity and morale of an entire work group. Learn how to document and present a solid case for needed improvement and use effective interaction skills to discuss performance and provide ongoing feedback and support. Participants will identify the steps to take after the performance problem discussion and determine if it is necessary to impose formal consequences. (The course does not cover the Miami-specific discipline process.) Dates and times for this course are available in Miami Learn.

Performance Management Series: 

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.) 
2. Setting Goals and Reviewing Results 
3. Coaching: Move People Forward 
4. Addressing Poor Performance 
5. Developing Yourself and Others 

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Development is just as important to leaders as it is to their direct reports. Discover a practical process to guide their own and others’ development planning efforts. The outcome is a meaningful development plan that supports the organization's current and future business needs. Dates and times for this course are available in Miami Learn.

Performance Management Series: 

1. Communicating for Leadership Success or Communicating with Impact (Prerequisite course that must be taken before the other courses. It is ideal, but not mandatory, that the remaining courses be taken in this order.) 
2. Setting Goals and Reviewing Results 
3. Coaching: Move People Forward 
4. Addressing Poor Performance 
5. Developing Yourself and Others 

Today’s higher education environment presents new and growing challenges:  the need to increase productivity and efficiency, improve quality, and reduce costs.  An unfortunate, but natural, by-product of these challenges is conflict.  Asking people to do more with less and to partner with others in new and changing ways inevitably creates pressures that can put people into conflict with one another.  Allowing conflict to go unaddressed can have serious consequences on morale, engagement and productivity. How you, as a leader, recognize and deal with such conflict can go a long way toward ensuring that your work group and the organization continue to operate smoothly and achieve the business objectives.

Resolving Workplace Conflict covers the three stages of conflict and how you can keep conflict in your work group from becoming a divisive force that saps your team’s focus and energy. Dates and times for this course are available in Miami Learn.

Note: Communicating for Leadership Success or Communicating with Impact is a recommended prerequisite course that should be taken before this course.