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Weekly Tech Update: Your what's what of IT news

Welcome to the twice-weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.
Please continue to seek support if you have issues with Miami-supported technology:

MiamiOH.edu/ITHelp

January 11, Monday

Lots of activities happening this week! Take a look and don’t forget to let us know if you have any questions.

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We pulled this one out of the above list just to make sure you see it!

IT Services will be migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service. This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

The cutover has been scheduled to begin on Jan. 15, 2021. We do not expect any outages to occur.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

 

Previous Updates: 2021

January 7

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Important: Data center failover testing

Breaking this out from the above list, as it’s coming up on Saturday: We will be completing the annual network failover testing on Saturday, January 9 from 7 to 8 am.

This regular testing enables IT Services to exercise the resiliency of our network systems to provide highly available and stable core communications systems for the University.

During this work, there is the possibility that access to the internet and the Miami Data Center could be disrupted intermittently, from both on and off campus. This will impact various applications, including OAS. Technicians will be actively be engaged and will have everything back online by noon.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

IT Holiday party recap!

Our first-ever virtual holiday party represented the culmination of a year in which we not only surmounted challenge after challenge, but one in which we all came together as a team and as a family to support one another and the University.

Read all about it

January 4

Welcome back to campus, whether it be virtual or on the physical campus. We had a bit of a hiccup to the January working month, with Slack being down for much of the day. But we're back in business now, and ready to get to work in 2021!

Planned maintenance: XMedius Fax update

IT Services will be updating the XMedius Fax servers to version 9. This update will take place tomorrow, January 5, throughout the day.

This is a planned upgrade and we do not expect any issues.

NetApp Upgrade

The NetApp storage device in the Hoyt Hall data center will be upgraded on Wednesday, Jan. 6, 2021 from 6 to 8 pm.

No disruptions are expected. However, some University applications may experience brief outages during the maintenance window, and some applications may need to be restarted after the work is complete. Services that might be impacted include: Banner, Windows File Servers, and Oracle databases. Technicians will be on hand to resolve any issues, and we will provide updates as necessary during the work.

VMware Upgrade

There will be planned upgrades on the physical VMware infrastructure, as well.

Starting Thursday, Jan. 7 at 8 am, technicians will begin the upgrade of the production VMware cluster (Cluster P). The work will continue over the course of the next two weeks, ending on Friday, Jan. 22.

We expect that all virtual machines (VMs) will continue to run without interruption. However, we will be closely monitoring the status of the production cluster. If you experience a dramatic difference in performance when accessing Miami resources, please contact IT Help.

In case you missed it: IT Holiday video!

We had a blast putting this video together to celebrate 2020. It was a wild year, and a challenge, but the amazing folks in IT Services stuck it out and made it through—together.

Check out our video and have a great new year!

Bonus: Meet all of our pets!