Virtual Conferencing Triage Guide

Technology doesn't always work the way we expect. As an instructor, what can you do when Webex isn't working? While Webex is the only University-supported virtual conferencing platform, and must be used when a student has deaf or hard of hearing accommodations, there are alternative solutions.

This guide is an overview of ways you can triage, adjust, and adapt your course to the wills of technology. It's always good to have a back-up plan.

Support is available through remote consultations which can be booked online. For resources and additional information, visit the Digital Learning website:

Make Webex your first attempt at a remote delivery solution. Webex is a web conferencing application that enables online delivery of highly interactive elearning sessions. It is fully integrated with Canvas and supported by Miami University. 

Keep in mind, for certain accommodations, Webex may be the only service at Miami that can address those needs. It must be used whenever your course has an enrolled student using deaf or hard of hearing accommodations, such as real time captioning.

Learn more

Where do I access Webex?

As the University's most supported technical solution for video conferencing, It is recommended that you access Webex by trying the following (in priority order, but please utilize the one that works best for you):

  1. Try going to your Canvas course site Webex integration
  2. If the Canvas integration is experiencing issues, you can access Webex through your web browser at miamioh.webex.com.
  3. Third, there is also a desktop application that you may want to try. (Note: Webex also provides apps for Apple and Android mobile devices, so you and your students can attend class sessions and join meetings while you're on the go).

Technology may not always work perfectly every time we use it (for any wide variety of reasons). If Webex is unavailable, and there are no D/HoH accommodation needs in your particular course, then we recommend pivoting to Google Meet

Remember to consider not only accessibility concerns but also the needs of international students. If you want to virtually meet with students outside of the United States, there are some countries that do not allow access to Google products. 

Learn more

Where do I access Google Meet?

  1. You can schedule a Google Meet web conference in your Google Calendar.
  2. You can visit meet.google.com to start or join a meeting.

If the above synchronous virtual conferencing solutions have persistent issues, consider creating an asynchronous alternative. You can record a self-produced lecture, upload it to Kaltura, and/or provide an alternative learning activity or assessment that covers the same learning objective planned for the synchronous session. 

One idea: After creating your self-produced video and uploading it to Kaltura, share it in a Canvas discussion for students to review and comment on.

How do I create a self-produced video?

You can create a self-produced video through a variety of means. Our recommendation is to use Kaltura, a video management system that is fully integrated into Canvas. Personal Capture is Kaltura's desktop recorder. It allows you to record new audio and video files from your computer and/or capture documents or websites open on your desktop. Before recording, check your microphone and camera; if you are using an external camera, make sure it is attached before recording. 

How do I set up a discussion in Canvas?

Discussions are like any other content item in Canvas with the same rich content editor toolbars. You can find instructions on our Creating Discussion Forums web page.

How do I add my recording to content in Canvas?

  1. Go to the place in your course where you want to add your video. This can include an announcement, the description text box for a discussion or assignment, or a page that you create within a module.
  2. Click the external tools icon in the text box's menu (it looks like a blue V), then select Embed Kaltura Media from its options. A pop-up window with a list of the media in your Kaltura My Media account will open.
  3. Click the Select button to the right of the video you want to add. The window will close, and the video will appear within the text box.
  4. Click the blue Save button at the bottom of the page, or if you're creating a new announcement, discussion, etc. that you're ready to share with students, click the gray Save & Publish button.

Add video to Kaltura

Plan A - Webex

Make Webex your first attempt at a remote delivery solution. Webex is a web conferencing application that enables online delivery of highly interactive elearning sessions. It is fully integrated with Canvas and supported by Miami University. 

Keep in mind, for certain accommodations, Webex may be the only service at Miami that can address those needs. It must be used whenever your course has an enrolled student using deaf or hard of hearing accommodations, such as real time captioning.

Learn more

Where do I access Webex?

As the University's most supported technical solution for video conferencing, It is recommended that you access Webex by trying the following (in priority order, but please utilize the one that works best for you):

  1. Try going to your Canvas course site Webex integration
  2. If the Canvas integration is experiencing issues, you can access Webex through your web browser at miamioh.webex.com.
  3. Third, there is also a desktop application that you may want to try. (Note: Webex also provides apps for Apple and Android mobile devices, so you and your students can attend class sessions and join meetings while you're on the go).

Plan B - Google Meet

Technology may not always work perfectly every time we use it (for any wide variety of reasons). If Webex is unavailable, and there are no D/HoH accommodation needs in your particular course, then we recommend pivoting to Google Meet

Remember to consider not only accessibility concerns but also the needs of international students. If you want to virtually meet with students outside of the United States, there are some countries that do not allow access to Google products. 

Learn more

Where do I access Google Meet?

  1. You can schedule a Google Meet web conference in your Google Calendar.
  2. You can visit meet.google.com to start or join a meeting.

Plan C - Self-Produced Videos and Other Activities

If the above synchronous virtual conferencing solutions have persistent issues, consider creating an asynchronous alternative. You can record a self-produced lecture, upload it to Kaltura, and/or provide an alternative learning activity or assessment that covers the same learning objective planned for the synchronous session. 

One idea: After creating your self-produced video and uploading it to Kaltura, share it in a Canvas discussion for students to review and comment on.

How do I create a self-produced video?

You can create a self-produced video through a variety of means. Our recommendation is to use Kaltura, a video management system that is fully integrated into Canvas. Personal Capture is Kaltura's desktop recorder. It allows you to record new audio and video files from your computer and/or capture documents or websites open on your desktop. Before recording, check your microphone and camera; if you are using an external camera, make sure it is attached before recording. 

How do I set up a discussion in Canvas?

Discussions are like any other content item in Canvas with the same rich content editor toolbars. You can find instructions on our Creating Discussion Forums web page.

How do I add my recording to content in Canvas?

  1. Go to the place in your course where you want to add your video. This can include an announcement, the description text box for a discussion or assignment, or a page that you create within a module.
  2. Click the external tools icon in the text box's menu (it looks like a blue V), then select Embed Kaltura Media from its options. A pop-up window with a list of the media in your Kaltura My Media account will open.
  3. Click the Select button to the right of the video you want to add. The window will close, and the video will appear within the text box.
  4. Click the blue Save button at the bottom of the page, or if you're creating a new announcement, discussion, etc. that you're ready to share with students, click the gray Save & Publish button.

Add video to Kaltura