General Function

Assists in providing a safe and secure campus environment by overseeing the receiving and prioritizing of emergency calls, and relaying accurate information to responding personnel

Characteristic Duties and Responsibilities—Essential Functions

• Receives and prioritizes incoming emergency calls from campus; obtains information from callers.
• Determines which department should respond; dispatches unit and relays accurate information regarding situation.
• Monitors campus alarm system; notifies appropriate personnel regarding any alarms received; monitors emergency channels of other agencies.
• Conducts various computer checks regarding parking violations and other information as requested by officers.
• Assists callers by answering questions and providing information.
• Creates and maintains case report card for each situation an officer responds to; maintains telephone/radio log and computer dispatch log.
• Oversees activities of student employees; establishes work schedules and assigns tasks; monitors performance; serves as informational resource to staff.

Reporting Relationships

Direction Received: Reports to Assistant Director-Public Safety

Direction Given: Occasional training and instruction of classified staff. Functional guidance of a group of student employees working on an ongoing basis.

Minimum Requirements

Requires six months of coursework or training beyond high school in police/administrative procedures and one year of related experience. FCC license required.

Knowledge, Skills, Abilities, and Worker Characteristics

• Knowledge of communications equipment
• Knowledge of various emergency response units and their functions
• Ability to remain calm and make correct decisions in stressful situations
• Supervisory skills

Working Conditions

Typical office environment

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.