July 31, 2018

The planned upgrades on television services (both Philo and traditional cable) across campus are underway. Traditional cable TV services are actively being transferred to the new system on a building-by-building basis.

After a building is transferred, all TVs must be rescanned to bring in the new channels. Since IT Services does not track all TV locations, rescanning is the responsibility of the end user (and if you're reading this, that’s you!). Therefore, in the event your TV is not working, it may be due to the transfer. Simply performing a channel scan should restore services. (Please refer to this Knowledge Base article for troubleshooting instructions.)

Philo service (RE: Residence Life): Philo will be unavailable August 2 and August 3. All resident halls and resident students will be impacted.  Philo services will be restored to all buildings (including residence halls) by end of day Friday, August 3. You should not have to do anything once Philo is turned back on.

We will continue to update this page if anything changes.

If you experience any issues and need support, please contact the IT Helpdesk at 513-529-7900.

If you have any questions or concerns about the upgrades, please contact Mike Ritcher, manager of network infrastructure services, at mike.ritcher@MiamiOH.edu or 513 529-5079.

July 23, 2018

IT Services will be conducting planned upgrades on television services (both Philo and traditional cable) across campus at the end of July and beginning of August.

Here are the planned upgrade windows and services impacted:

• Traditional cable TV service (RE: BPOC): On July 30, traditional cable will be unavailable throughout the entire day. From July 31 through August 3, services will be restored on a building-by-building basis, beginning with the Marcum Conference Center, Armstrong Student Center, and ICA buildings.
• Philo service (RE: Residence Life): Philo will be unavailable August 2 and August 3. All resident halls and resident students will be impacted.  Philo services will be restored to all buildings (including residence halls) by end of day Friday, August 3.

We will update this article if anything changes before or during the upgrades.

If you have any questions or concerns about the upgrades, please contact Mike Ritcher, manager of network infrastructure services, at mike.ritcher@MiamiOH.edu or 513 529-5079.

Thanks for your patience during these upgrades!