Zoom for Students Guide

To be ready to fully participate in class sessions that meet via Zoom, follow the steps outlined in the Getting Started section. If you experience issues with Zoom, look for solutions in the Troubleshooting section.

Getting Started

Step 1: Download the Zoom app on your computer.

Make sure you have Zoom's desktop app downloaded and installed on your computer; it's available at zoom.us/download. To set up your account, you'll need to select "Sign In with SSO," then enter "miamioh" into the textbox for our company domain.

If you experience issues downloading, installing, or running Zoom's desktop app on your computer, contact IT Services.

Step 2: Set up your Zoom account profile.

You'll need to add your first and last name and a profile picture to your Zoom account; your photo will appear whenever your webcam is turned off.

Go to Miami University's Zoom web portal, miamioh.zoom.us, and click the Sign In button to access your account. Then, click Profile in the menu on the left side of the page, and follow Zoom's instructions for customizing your profile.

Step 3: Have a back-up option ready.

Download the Zoom app for your mobile device, and plan to join meetings through it if you experience issues joining a meeting from your computer. Zoom mobile apps are available through iTunes or Google Play.

Step 4: Test your internet connection.

Make sure you have a fast enough internet connection in any places where you'll be sitting during class meetings; it'll need to be at least 800kbps/1.0Mbps (upload/download speeds) to connect to Zoom. You can test your internet speed at speedtest.net.

If you can't connect or you become disconnected at any point during a Zoom meeting, you can check downdetector.com for internet outages and/or Zoom's status page to find out if it's having issues.

Step 5: Test your A/V settings and practice using Zoom.

To test your audio and video, including adding a virtual background, join our Test Zoom Meeting for Miami Students.

While you're in the test meeting, you can also become familiar with some Zoom features you might use during class meetings. You'll find them in the (A) Participants and (B) Chat panels, which you can open by clicking their icons at the bottom of the Zoom meeting window.

Chat

You type in questions or post responses in the Chat panel. (Learn more about in-meeting chat in Zoom's Help Center.)

Raise your hand

To indicate you have a question, click the Raise Hand button, which is located at the bottom of the Participants panel. Note that once you raise your hand, a "hand" icon will appear next to your name in the Participants panel, and it'll remain in place until you or your instructor clicks the option to lower it.

Non-verbal feedback

In addition to raising your hand, you'll see other buttons in the Participants panel for responding yes/no or thumbs up/down and to provide other feedback. (Learn more about non-verbal feedback in Zoom's Help Center.)

Step 6: Get ready for breakout rooms.

Some of your instructors may use Zoom's breakout rooms feature during class meetings. When breakout rooms are launched, you and your fellow students will be moved into different meeting sessions, where you'll be able to collaborate in smaller groups.

Once you're in a breakout room, your instructor may randomly visit you. Be aware that you can only chat with people who are in the room with you, but you can click the Call for Help icon to ask the instructor to come to your room if you have questions. (Learn more about calling for help and other options for participating in breakout rooms in Zoom's Help Center.)


Troubleshooting

Did you set up a Zoom account before mid-August 2020 with your MiamiOH.edu email address?

If you created a Zoom account with your MiamiOH credentials to use prior to the start of the fall 2020 semester, it needs to be moved over to Miami's new institutional Zoom license. You need to approve this change for your account; it can't automatically be switched over without your consent. 

Miami's IT Services department has sent several email messages that provide you with a link to changing your account to our license. Search your inbox for one of them, or if you're unable to find this message, contact IT Services via phone or live chat

Are you trying to log into Zoom with the right information?

Your Zoom login is tied to single sign-on (SSO) through your Miami University credentials, so always be sure to select the "Sign In with SSO" option when you're logging in to the Zoom app rather than "Sign In with Google."

Also, when you're prompted to enter Miami's company domain, don't include ".edu". Zoom is asking for our Zoom web portal's URL (miamioh.zoom.us), not your email address. 

Are you logging into Zoom through the desktop app rather than your browser? 

When you click a link to join a Zoom meeting, a new tab will open, and the desktop app should launch. (It's called "Zoom Client for Meetings.") Although you'll see a message in that tab that says, "If you cannot download or run the application, join from your browser," you should not click this link. Instead, make sure that you have the desktop app downloaded, installed, and that it launches for your meeting. 

If you experience issues downloading, installing, or running Zoom's desktop app on your own computer or a university-owned computer, contact IT Services.

Are you logged into your Miami account in Zoom's desktop app?

If you have more than one Zoom account, the desktop app may have you logged into your non-Miami one. Here's how you can check to figure out if this is happening—but note that you need to follow these steps before you join your Zoom meeting.

  1. Click the Zoom program icon on your computer to launch the app. On a Mac, it's in your dock or Launchpad; on a Windows computer, it's on your desktop or in your Program files. If you're currently logged in to Zoom, you'll see a dashboard with your upcoming meetings. (If you aren't logged in, skip to Step 3.)
  2. Check your login by clicking your profile icon in the top-right corner of the window. A drop-down menu will open, and near its top, the email address for the account you're logged into the app with will appear below your name:
    1. If it isn't your MiamiOH.edu email address, click the Sign Out option at the bottom of this menu. (Head to Step 3).
    2. If it is your MiamiOH.edu email address, your Zoom app login isn't an issue.
  3. Click the Sign In with SSO button in the Zoom app's "Sign In" window. A text box will appear for entering our company domain.
  4. Type "miamioh" into the text box, i.e., before "zoom.us".
  5. Click the Continue button. A tab in your browser will open displaying a Miami login page.

  1. Log in with your Miami credentials (and have your phone handy in case you need to authenticate with Duo). You'll now be logged into the correct account on your Zoom desktop app.

Are you using a personal email in Canvas?

Zoom will only recognize your "official" MiamiOH.edu email address, so you'll need to make sure it's your active one in Canvas. Here's how you can change it:

  1. Log in to Canvas.
  2. Click the Account icon at the top-left side of the page. A menu will pop out.
  3. Click the Settings link. Your account settings in Canvas will be displayed, and your email address will appear on the right side of the page (or near its bottom if you have a smaller screen).
  4. Click the star icon to the right of your official Miami email address, which will appear when you hover over it. This will remove the star next to your personal email. The starred email indicates the one that's active in your Canvas account.