Creating a Culture of Customer Service Excellence
When it comes to customer satisfaction, we all play a role in bringing the best to our customers. Taught by Miami University Department of Commerce faculty, participants in this 4-week online course will:
- Explore what world-class service looks like today and some of the companies that have achieved it.
- Observe what it takes for a company to meet or exceed their customer's expectations.
- Gain a greater understanding for how impactful employee empowerment is in creating a culture of service excellence.
- Gain a new perspective with the trends and technology that are quickly changing the ways we offer excellent customer service.
Details
This course is non-credit and results in a digital credential that can be shared and added to your LinkedIn profile, electronic resume, and email signature.
Businesses that have at least 2 employees complete the course will receive a window sticker and digital badge to indicate to customers that they are "Customer Service Excellence Certified".
Paying for the Credential
- Individuals can register at a cost of $200.
- Businesses registering at least 2 employees may be eligible for 2-for-1 registration.
- Group rates are available.
- Scholarships are available for those who meet the criteria.
- Contact microcredential@miamioh.edu or Krissy Smith, Microcredential Program Manager E-Campus at 513-217-4030 to find out if you are eligible.
