Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.

Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.

Included courses:

• CMR 105 - Introduction to Marketing
• CMR 261 - Customer Service and Satisfaction
• CMR 282 - Computer-Based Business Analysis

Non-Credit Workshop Option available. Contact us at Microcredential@MiamiOH.edu to learn more

Students who earn a Microcredential in Marketing, Planning & Analysis will be able to apply marketing and analysis competencies and strategies in their current work or future promotion.

Other skills gained include business related technology, problem-solving, insight into creation of a basic marketing plan and using data to inform business decisions.

Included courses:

• CMR 105 - Introduction to Marketing
• CMR 181 - Computers & Business
• CMR 282 - Computer-Based Business Analysis

Students who earn a Microcredential in Preparing Emerging Managers will be knowledgeable in practical business principles and be prepared to demonstrate proficiency in a new management role.

Transferable skills gained include time management, critical thinking, administration and management, and basic insight into finance, including evaluation of financial statements.

Included courses:

• CMR 111 - Introduction to Management I
• CMR 301 - Personal Organizational Skills
• CMR 302 - Financial Info for Managers

Students who earn a Microcredential in Sales & Customer Satisfaction will be ready to apply basic competency and strategies in marketing, sales and customer satisfaction; students will also be able to demonstrate quality customer service.

After completion, students will also demonstrate skill in delivery of service, building trust in sales transactions, critical thinking in regards to meeting customer needs, and an understanding of global customer service (including outsourcing).

Included courses:

• CMR 105 - Introduction to Marketing
• CMR 261 - Customer Service & Satisfaction
• CMR 263 - Sales & Promotion

Students who earn a Microcredential in Product Sales & Promotion will be ready to apply basic marketing and the concepts of branding and prospecting, they will also be versed on the impact of modern advertising strategies.

Transferable skills gained include customer & personal service, basics for creating a marketing plan, creative & critical thinking and communication.

Included courses:

• CMR 105 - Introduction to Marketing
• CMR 263 - Sales & Promotion
• CMR 266 - Consumer Behavior

Students who earn a Microcredential in Organizational Financial Analysis can apply basic finance skills to assist in making business decisions, they will also be equipped to assist in the development of a business plan.

Other skills gained include appreciation of the organizational structure of a business, understanding of basic accounting & finance principles and basic evaluation of financial statements.

Included courses:

• CMR 101 - Intro to Accounting
• CMR 207 - Management Planning and Control
• CMR 302 - Financial Info for Managers

Students who earn a Microcredential in Organizational Leadership will be equipped to offer basic assistance in the development of a business plan, and apply theory and reality-based leadership skills.

After completion, students will also demonstrate development of personal skills vital to organizational leadership, critical thinking and time management skills.

Included courses:

• CMR 301 - Personal Organizational Skills
• CMR 302 - Financial Info for Managers
• CMR 401 - Leadership Decision Skills

Students who earn an Introduction to Database Management Microcredential develop a solid understanding of database management including database design and implementation.

Transferable skills gained include, use of technology in business, data integrity implementation, and SQL techniques.

Included courses:

• CIT 168 - IT Tools & Techniques
• CIT 214 - Database Design & Development
• CIT 348 - Info Management & Retrieval
• STA 261 - Statistics

Students who earn a Microcredential in Social and Global Computing develop a solid understanding of the cultural and ethical implications of developing technology.

Transferable skills gained include, ethical decision making, cultural awareness and global strategies.

Included courses:

• CIT 168 - IT Tools & Techniques
• CIT 262 - Technology, Ethics & Global Society
• CIT 448 - Global & Strategic Issues in IT
• **Note: College level writing is required to be successful in this MC program. ENG 111 is a pre-req to this microcredential, a college writing sample or college transcript noting the completed college writing course may also be accepted.

Students who earn an Essentials of Business Intelligence Microcredential gain insight into using organizational data to make good business decisions.

Transferable skills gained include, advanced spreadsheet expertise, critical thinking, business intelligence tools and decision making.

Included courses:

• CIT 101S - Computing Skills: Spreadsheets 
• CIT 201 - Advanced Spreadsheet & Analytics
• CIT 338 - Business Intelligence Tools
• STA 261 - Statistics

Students develop skills in writing for multiple audiences, analyzing communication practices, using critical reading, and presenting complex information in multiple media. After completion, students will be able to produce a written piece specific to the audience and context and demonstrate teamwork and intercultural competence in the workplace.

Transferable skills gained include, communication (written and verbal), critical thinking, reading comprehension and active listening.

Included courses:

• ENG 111 - Composition and Rhetoric
• EGS 215 - Workplace Writing
• EGS 305 - Integrative Writing for Global Contexts

Students who earn a Microcredential in Writing for Diverse Contexts strengthen existing skills in critical reading and writing; produce documents for diverse, multicultural audiences; and present complex information in multiple media.

After completion, students will also demonstrate skill in communication, creative problem solving, collaboration, textual analysis, and inquiry.

Included courses:

• EGS 215 - Workplace Writing
• EGS 305 - Integrative Writing for Global Contexts
• EGS 420 - Topics in Writing

Students who earn a Manufacturing Fundamentals Microcredential will be prepared for entry-level positions in the high-demand field of manufacturing. 

The program provides fundamental knowledge of CAD, materials in manufacturing, materials testing, and basic manufacturing fundamentals. **This Microcredential has Co-requisite of  MTH 125 with ENT 152; significant Math experience will be considered to meet this requirement.

Included courses: 

• ENT 135 - Computer-aided Drafting
• ENT 151 - Engineering Materials
• ENT 152 - Computer-aided Manufacturing I