EMSS Continuous Improvement Priorities

Recruitment, Enrollment, Persistence, Graduation, and Success

Enroll the highest caliber students who reflect the University's mission and institutional priorities and ensure they are able to thrive, graduate, and achieve post-graduate success. Serve as champions across the institution to ensure each and every enrolled student has the opportunity, regardless of background, to fully benefit from a robust and transformational Miami Experience.

Diversity and Inclusive Excellence

Recruit and retain a diverse student body, attract and develop talented staff who reflect the students they serve, and provide ample opportunities for continuous professional development that supports each individual's career aspirations.

Student-Centered Customer Service

Ensure a high-level of customer service is consistently delivered by all Enrollment Management and Student Success staff to all constituents, particularly in support of student access, enhanced persistence rates, and student satisfaction and achievement.

Institutional Positioning

Employ and model data-informed decision-making positively impacting and influencing Miami’s institutional standing among peers. In collaboration with University partners, leverage strategic opportunities to strengthen and solidify Miami’s national and global brand and further its reputation as one of the nation’s premier public institutions of higher education.

Institutional Support

Continuously review and enhance various systems, data, software platforms, processes, and policies and procedures to ensure maximum effectiveness and efficiency, in support of prospective and current students, faculty, and staff.