The IT Services’ Support Desk will be available for part of the upcoming Memorial Day weekend to answer questions and help solve problems. However, the hours it will be open will be reduced during the weekend and will be completely closed on Monday. The decision to shorten the hours of operation is based on data from Memorial Day 2016 and allows for optimal cost-effectiveness.

To be sure you have access to technology help when the Support Desk is closed, IT Services offers several choices:

• Look for answers in the IT Services Knowledge Base
• For urgent IT issues, call the Support Desk (513 529-7900) and choose option 5. The off-site, after-hours location will answer your call and then contact an on-call Support Desk staff member.
• Unless you are OK with waiting, don’t send an email to the Support Desk on the days they are closed. Those messages will not be read until the staff has returned.

Memorial Day weekend Schedule for IT Services’ Support Desk

Saturday, May 27: 1:00 - 5:00 pm
Sunday, May 28: 1:00 - 5:00 pm
Monday, May 29: CLOSED
Tuesday, May 30: Return to normal hours