Campus services focuses on customer service

By Kristal Humphrey, university news and communications


The H.O.M.E. office is one of six direct reporting units under campus services.

Miami University’s housing, dining, recreation and business services recently went through a transformation that led to, among other things, its new name: campus services.

The rebranding reflects an emphasis on strengthening its customer connections and campus partnerships by building a culture of collaboration to enhance the student experience.

“Campus services focuses on delivering the best possible student experience. Our team’s daily interactions with them contribute to their overall satisfaction at Miami,” said Lori Cramer, senior director of operation planning and business development.

One example was a nutrition and dietetics major with a gluten and dairy intolerance who didn’t think she’d be able to eat with her friends without feeling different. After meeting with the culinary support staff and seeing what Miami offered, she not only felt reassured but became a student employee in the area and applied what she was learning in the classroom.

Campus services also changed the structure of its website to allow students, parents and staff to access all of the services from one location.

The department’s current direct reporting units include:

  • H.O.M.E. office.
  • Food and beverage.
  • Campus retail.
  • Mail and package center.
  • Conference and event services.
  • Marcum Hotel and Conference Center.

All of the recent changes were announced during a spring kickoff event highlighting a customer-first focus, the name change and a renewed commitment to finding more ways to meet the needs of the Miami community. The event included a video of students thanking the staff for what they do.