Share:

Weekly Tech Update: Your what's what of IT news

Welcome to the twice-weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

Check for updates here every Monday and Thursday.

Please continue to seek support if you have issues with Miami-supported technology:

MiamiOH.edu/ITHelp

June 21, Monday

New phishing scam: Google Chat edition

A new scam attempt is coming from, of all places, the Google Chat application. These types of scams are becoming more prevalent, so stay vigilant!

Read more about this scam.

Business Intelligence Team debuts new website

To help with communicating what services and tools the team can provide to the University, the BI Team is rolling out a new website. The new site is linked from the main IT Services website and provides information on the team, available tools, and community resources.

Visit the site now!

You have a mission…


Tumbler in Data Center

Previous Updates

June 6

ShredFest 2022 in the books!

It's hard to believe another ShredFest has come and gone, but ShredFest 2022 is now officially in the books. This year marked the 12th annual ShredFest event, and we couldn’t have asked for better weather over the two days. The event, co-sponsored by IT Services and the Office of General Counsel, was held in Middletown and Hamilton on Monday, May 9, and in Oxford on Thursday, May 12. A total of 112 people attended this year’s ShredFest, which is a slight increase over our attendance last year. We were able to collect over 10,200 pounds of paper to be shredded, which is nearly 3,000 more pounds than we did a year ago.

Some users losing Google Chrome bookmarks after a recent update

In a recent upgrade to Google Chrome, a new feature has been added that prompts users to either 1) keep their local browsing data on this Chrome profile, or 2) create a new Chrome profile. When users select the latter option, their bookmarks and data disappear (because they have created a new profile).

This is causing some confusion, so we wanted to clear some things up. First of all: Miami does use managed profiles for our users in Chrome, but administrators do not have access to your bookmarks, history, or passwords. Second: The bookmarks are not actually lost. Chrome has simply created another profile to separate the personal and enterprise data.

Read more about how to fix this issue in the IT News.

From the Desk of the Information Security Office: Turn off your Meeting Owls

A security concern has been recently discovered in Meeting Owls, which Miami offices have been using for some time as a way to streamline hybrid (combination in-person and remote) meetings.

A recent Ars Technica article enumerates the flaws in these Owls, but suffice it to say that several key vulnerabilities make these devices a threat to the Miami network. In particular, a flaw in the bluetooth functionality of the devices uses no passcode, making it possible for someone within bluetooth range to take control of those devices.

Owl Labs is working to patch the most important flaws, but until at least the bluetooth issue is fixed, the Information Security Office (ISO) is recommending that folks at Miami with access to Meeting Owls only use them when they are needed for hybrid meetings – and to unplug them when not in use.

Again: Please turn off or unplug your Meeting Owls while you are not using them, and only use them if they are absolutely necessary for hybrid meetings.

Reporting in from Fall Orientation 2022

June 2

Zoom requires security update

Zoom users recently became the target of a new security vulnerability. An automatic update was pushed out last week to mitigate this vulnerability, but IT Services is aware of some folks who have not received the automatic update, or the update was received but not automatically installed upon startup.

Miami’s Information Security Office recommends that all Miami Zoom users update their Zoom app to the latest version (5.10.7).

Read more and update now.

IAAP Accessible Digital Content Miniseries continues!

After today, there will be two more trainings this month for the IAAP miniseries hosted by AccessMU. The next training is scheduled for June 16, 2022 and will feature a chat titled: “Audio Description as Aesthetic Innovation,” given by Joel Snyder. Registration is required, as there will be some refreshments at this in-person session!

Register now for this event.

Reporting in from Fall Orientation 2022

May 26

Zoom requires security update

Zoom users recently became the target of a new security vulnerability. An automatic update was pushed out last week to mitigate this vulnerability, but IT Services is aware of some folks who have not received the automatic update, or the update was received but not automatically installed upon startup.

Miami’s Information Security Office recommends that all Miami Zoom users update their Zoom app to the latest version (5.10.6).

Read more and update now.

Available now: Your identity at Miami

Miami University is committed to creating and maintaining an inclusive environment for students, faculty, and staff. This guide is intended to be a starting point for you to curate your Miami identity using the technological systems and services provided to you during your time with us (as long as you are associated in some way with Miami).

Check it out!

Fall 2022 Orientation: Play along at home

Welcome to Miami! IT Services wants to ensure that you have the right tools to succeed and grow during your time with the Redhawks.

With our informative YouTube playlist, you'll find information about all the tech know-how you'll need. And with the website we’ve curated at MiamiOH.edu/ITOrientation, you can play along at home!

TechTerm: Cookies!

May 23

Congratulations again to the graduates who walked the stage a couple weekends ago and entered the next stage of their lives! We are so proud of you – who you are, who you become.

Orientation starts next week: Are you ready?

Welcome to Miami! IT Services wants to ensure that you have the right tools to succeed and grow during your time with the Redhawks.

With our informative YouTube playlist, you'll find information about all the tech know-how you'll need.

Learn more with us!

Tech Fee call for proposals coming in August!

It's never too early to look ahead to the fall and the next round of the Student Technology Fee Competitive Proposal Process (Tech Fee). The complete schedule for FY23 is available at MiamiOH.edu/TechFee, but we wanted to highlight a few items early.

Find out when to submit your proposal.

Don’t forget to update Chrome

The past few weeks have been full of notifications about updating Google Chrome, and we aren’t kidding – get those tabs updated!

May 2

Welcome to May! Classes are nearly over and summer session is just around the corner. Let’s see what the techies have been up to over the past week and what’s on the horizon for Miami IT.

Warning: Update Google Chrome browser today

Google recently became aware of a significant security flaw in the Google Chrome browser application. It’s imperative that you go in and manually update your browser and, if you can’t, simply uninstall and then reinstall the app.

Tech Fee call for proposals coming in August!

Believe it or not, the school year is beginning to wind down, but it is never too early to look ahead to the fall and the next round of the Student Technology Fee Competitive Proposal Process (Tech Fee). The complete schedule for FY23 is available at MiamiOH.edu/TechFee, but we wanted to highlight a few items early.

Find out when to submit your proposal.

Featured Knowledge: Set your pronouns in Canvas

Instructors: Did you know that you can set your pronouns in Canvas? Check it totally out!

Stay tuned for more information about your (technology) identity at Miami…

Reminder: Try the new myMiami portal now!

IT Services would like to remind the Miami community that the myMiami portal is getting a much-needed upgrade later this year.

myMiami-logo.png

The technology underpinning the old version of myMiami is no longer supported and cannot be updated. Faced with a decision to make, a University-wide committee chose to request proposals and selected OneCampus as our new portal solution.

On August 1, 2022, the old portal will be turned off – and at that point, the link to myMiami.MiamiOH.edu will point to the new portal.

Read more.

April 25

Greetings and happy Monday, friends! We’ve made it to the start of another week. As exams get closer and the weather outside warms up, we're still coming at you with your weekly dose of technology news for you to use!

IAM Program Update

The folks in charge of the IAM program are excited to announce that they have a new Program Manager, who will be in charge of making sure the program runs smoothly and Miami has completed all our homework. The team is working through a vendor scorecard – because when we send out our requests for proposal and get information from potential vendors for the IGA (identity governance administration) tool, we will need an objective way to rank our top choice.

Learn more about Identity and Access Management.

Tech Fee call for proposals coming in August!

Believe it or not, the school year is beginning to wind down, but it is never too early to look ahead to the fall and the next round of the Student Technology Fee Competitive Proposal Process (Tech Fee). The complete schedule for FY23 is available at MiamiOH.edu/TechFee, but we wanted to highlight a few items early.

Find out when to submit your proposal.

It’s spring!

April 18

Notice about suspicious pension emails

The Information Security Office has been receiving reports from folks across Miami about an email asking them to make an appointment with their “pension officer.” Please note that this is not an authorized solicitation email. The only communication you should receive about your pension would be from your elected 403b provider (e.g., Voya).

Read more in the IT News.

Production Oracle Patching: This Saturday

​​On Saturday, April 23, 2022, beginning at 6 p.m., IT Services will be installing a patch to the production Oracle grid infrastructure (specifically on the databases that are on 19c).

These patches will typically be installed in a rolling fashion; one Oracle Grid node at a time. This means the supported databases will not be completely down, and services will be available since they all have multiple instances (except for IAPROD -- see below). However, users may need to log back in to their sessions after the upgrade (as some applications don’t handle failover well).

Note on IAPROD: This database only has one instance. Therefore, during the install for the patch on this server, there will be a full outage. It will take around 20 minutes. Please be sure to save your work.

These patches are estimated to take about 60 to 90 minutes to install on each node. AppWorx will be disabled for the duration of the upgrade.

We recommend that you validate your applications thoroughly after patching and notify duit-dba@MiamiOH.edu immediately of any issues. For a full list of databases that will be impacted by this change, please visit the IT News site.

IT Services Spring Fling was a success!

April 11

Several Banner 9 Self-Service modules are now live!

The latest phase of Miami’s transition from Banner 8 to Banner 9 is the implementation of the “self-service” modules. This is the part of Banner that many of us interact with currently through BannerWeb. There are multiple individual modules for Self Service Banner 9 (SSB 9) that have already gone live into production, along with some additional ones that are still in progress. The next step is for you to start using these new modules on a daily basis.

Read more about the modules you can check out.

Reminder: Try the new myMiami portal now!

IT Services would like to remind the Miami community that the myMiami portal is getting a much-needed upgrade later this year.

The technology underpinning the old version of myMiami is no longer supported and cannot be updated. Faced with a decision to make, a University-wide committee chose to request proposals and selected OneCampus as our new portal solution.

On August 1, 2022, the old portal will be turned off – and at that point, the link to myMiami.MiamiOH.edu will point to the new portal.

Read more.

Meet Bill Miley

April 7

Reminder: Try the new myMiami portal now!

IT Services would like to remind the Miami community that the myMiami portal is getting a much-needed upgrade later this year.

The technology underpinning the old version of myMiami is no longer supported and cannot be updated. Faced with a decision to make, a University-wide committee chose to request proposals and selected OneCampus as our new portal solution.

On August 1, 2022, the old portal will be turned off – and at that point, the link to myMiami.MiamiOH.edu will point to the new portal.

Read more.

Congrats to Leah, Kent, and Chip!

 

April 4

Lots of great IT-related news to start this week! Let's get to it!

Register now! Access For All: Accessible Technology Symposium

The annual Access for All: Accessible Technology Symposium will be held virtually on Thursday, April 14, 2022, from 2 to 3:30 p.m.

This year’s keynote speaker is Liz Persaud, the Program and Outreach Manager for Tools for Life, Georgia’s Assistive Technology Act Program at the Center for Inclusive Design and Innovation at Georgia Tech University.

Read more and register!

Dates set for ShredFest 2022

The dates have been finalized for ShredFest 2022, so make sure you have them in your calendar. ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding at the various Miami campuses.

A mobile shredder will visit the regional campuses on Monday, May 9. It will be at Middletown in the parking lot outside of Johnston Hall from 9 to 11 a.m. and at Hamilton in the parking lot outside Wilks Conference Center from 1:30 to 3:30 p.m.

The shredder will be on the Oxford campus on Thursday, May 12, between 12 and 4 p.m. at Cook Field (near Pulley Tower).

For more information, check out the ShredFest website at MiamiOH.edu/ShredFest.

Congratulations to David Seidl!

March 28

Security warning: Update Chrome and Edge browsers

Google has issued a warning on its official Chrome blog, revealing that Chrome for Windows, macOS, and Linux are all vulnerable to a new ‘zero-day’ hack. Microsoft has also confirmed that the same zero-day hack affects its Edge browser. Zero-day is the most dangerous form of attack because it means the vulnerability is known to hackers before Google or Microsoft could issue a fix. This means every Chrome and Edge user is vulnerable.

For information on how to update, please see the IT News article.

Have you followed us on Twitter yet?

We have been trying out a new campaign on social media: #TechTerm. We know technology vocabulary can be inscrutable at times, and we want to help break down barriers to understanding. So far we’ve talked about things like ERP, CRM, data centers, and virtual machines. Follow us on Twitter for more!

Are there any words you would like to see defined? Email ITAdvocate@MiamiOH.edu or DM us on Twitter!

Featured IT Services staff: Emma Lester

March 24

Hello and welcome once again to the Thursday edition of your Weekly Tech Update! This week, we have Knowledge Base … well … knowledge, some Spring Break updates, and more kudos for our IT Services staff.

Congratulations: IT Services, Miami partners win CIO 100 award

We can’t stop talking about it. Congratulations are in order for a team of IT Services staff and partners from across the University. On Monday, March 21, 2022, they were conferred a CIO 100 award for their efforts to improve contract tracing methods used throughout the pandemic by Oxford Butler County health officials.

Read more!

Featured Knowledge: Identity and Access

The IAM Program is continuing at a pretty good pace, and the program’s core team is excited to share updates on the website. But did you also know that you can get information about identity and access in the Knowledge Base? Visit this category for info about courtesy accounts, entity accounts, myMiami for Families, and more.

Identity and Access in the KB.

Spring Break update: F5 upgrade postponed

The software underpinning the F5 appliance will be upgraded several times over the next two months. The original start date was the second Saturday of spring break, but the work was postponed.

The F5 is a networking appliance that allows Miami users to connect to various important applications. Any work done on the F5 may result in momentary disruptions during the maintenance window.

Please stay tuned for further information as the date is rescheduled.

IT Services at the State of the University

March 21

Happy Spring Break! IT Services is busy working on campus this week as we ready the computing environment for the return of the students.

We also have some very big news to share!

Congratulations: IT Services, Miami partners win CIO 100 award

Congratulations are in order for a team of IT Services staff and partners from across the University. On Monday, March 21, 2022, they were conferred a CIO 100 award for their efforts to improve contract tracing methods used throughout the pandemic by Oxford Butler County health officials.

Read more!

IT work to take place over Spring Break

This week is traditionally a time when demands on systems are lower, reducing the risk that students, faculty, or staff will be inconvenienced by the outages and disruptions that this work may cause.

Check the whole list in the IT News.

New phishing scam: Google Docs / Word Docs

IT Services has received reports that a new scam email has been making the rounds, and it looks a little different from phishing scams that we have seen in the past.

The sender claims to be a Miami senior executive, such as academic dean or senior administrator. An example of note claims to be from Brent Shock, vice president of enrollment management and student success. The email asks for the recipient to open a Google Doc or a Word Doc supposedly having to do with payroll information.

The information security team is aware of this scam. Please be aware: Do not respond to this message and do not open the Google Doc or Word Doc.

For an example of the message and further instruction, please visit the IT News article.

March 3

Welcome to your Thursday tech update. This week, we have a new tech term for you, a glimpse at some work coming up during Spring Break, and some new social media activity for you to peruse.

Let’s get started!

Shields Up: What to Know About Cybersecurity in Today’s World

In the wake of the global events this past week, we know you probably have questions. While we don’t have all the answers, we do know one thing: The more prepared you are, the better! We have a few key concepts you can study to make sure you are staying safe and vigilant as a member of our technologically savvy society.

Read more in the IT News.

Spring 2022 IT Services Annual Survey for Miami University

A randomized group of folks (faculty, staff, and students) will be receiving an emailed survey this week. This is how IT Services gauges how we’re doing and puts data in the hands of people who can make improvements. When you get the survey, don’t forget to fill it out!

Featured Photo: Tech Term of the Day

We’re starting a new campaign on social media: #TechTerm. We know technology vocabulary can be inscrutable at times, and we want to help break down barriers to understanding. Are there any words you would like to see defined?

February 28

Hello and welcome to yet another week of lots going on for IT Services!

ELEVATE Conference: This Thursday!

Join the Center for Career Exploration and Success for the ELEVATE conference this week. Miami students, faculty, and staff will come together with industry leaders 11 a.m. to 1:30 p.m. March 3 to identify ways to advance inclusion, equity, and diversity in professional spaces. IT Services is hoping to be involved in the “reverse career fair” in future conferences, but for now, we’re happy to participate as members of the Miami community.

More information can be found in the Miami news.

Reminder: New myMiami Portal Beta Test

In the culmination of an amazing cross-campus effort, the team in charge of the myMiami portal replacement project is ready for the Miami community to test out the new portal. This is your reminder that the Beta version of the new myMiami is available!

To test out the new interface, please visit MiamiOH.OneCampus.com.

On August 1, 2022, the cutover will be official and the old myMiami will be turned off.

Read more about myMiami and the cutover timeline in the IT News.

Shields Up: What to Know

The Cybersecurity and Infrastructure Security Agency (CISA) has established that we are in a "Shields Up" era of elevated awareness of cybercrimes and threats. The events of the past week concerning Ukraine and Russia have impacted everyone on some level. The unprovoked attacks from Russia included cyberattacks on Ukrainian government and infrastructure organizations. There is no immediate Russian cyberthreat to citizens or systems within the U.S., but it’s important to be aware and practice good cybersecurity standards in order to reliably combat any threats that may arise.

We know the Miami community is resilient and supportive! Thank you for helping us stay cybersecure! 

Read more at the CISA website.

February 21

Happy Presidents’ Day! We have a week of exciting news and tech updates. Let’s get started!

In case you missed it: myMiami FAQ

You have, by now, heard that myMiami is undergoing a bit of an overhaul. We will be saying goodbye to the older user interface that you’re used to, but the new myMiami is going to be just as useful – or more!

We know you probably have a lot of questions. We broke it down in last week’s Miami Matters.

Read more.

Welcome Candice!

The IT Communications team is growing! Candice Cockerham has joined the team as a student worker. They are going to be working on video, social media, and student engagement for IT Services. Be on the lookout for posts from them soon!

 

February 14

We hope you love technology as much as we do!

TRAIN Scheduling Application Being Retired in May

Since 2001, the Training Registration and Information Network, better known as TRAIN, has been a staple application for departments across the University. It is not very often that an electronic tool lasts 20 plus years with very few updates and upgrades, but that has been the case here.

Hundreds of workshops and thousands of individual training sessions have been organized and maintained using the program over the years. But, as they say, all good things must come to an end, and officially on May 15, 2022, TRAIN will be added to that list.

There are a few reasons why it has been decided to sunset TRAIN at this time, including using an obsolete platform, as well as security and accessibility concerns.

Read more about the retirement in the IT News.

February 7, Monday

Brrrr! Hope you’re bundled up, folks! The Miami community enjoyed a much-needed and very surprising long weekend after a few days of wintry weather. Here are today’s updates!

Google Updates

Once again, Google is changing things up. They’re introducing a “new, integrated look for Gmail.” With this new look, users will be able to more easily (and seamlessly) move between Gmail, Meet, and Chat.

This will essentially give you a single-pane-of-glass look into all three of these apps – right from your inbox. For a visual sneak preview of the new interface, check out the Google blog!

Here is a high-level timeline on when Google will be implementing these changes in our domain:

  • Starting Feb. 8 (tomorrow!), you can opt in to the first-look experience.
  • By April, everyone will be moved into the new user interface! However, at this point, you will be given the option to go back to the original interface.
  • By the end of June, however, the option will no longer be available. This will be the new experience!

Weekend Wi-Fi work a success

Congratulations to the Network Services team, who made some configuration changes to the Wi-Fi service. The work went well, and we are seeing improvements across the board. Stay tuned this week for more information as we continue to make updates.

Featured photo: Brrr!

January 31

Phishing notice: Scam posing as Tom Herbert

IT Services has received reports that a new scam email has been making the rounds.

The sender claims to be a Miami senior executive, such as academic dean or senior administrator. An example of note claims to be from Tom Herbert, senior vice president of university advancement. The email asks for the recipient to open a Google Doc supposedly having to do with student transcripts.

The information security team is aware of this scam. Do not respond to this message and do not open the Google Doc.

See the announcement for more.

Wi-Fi Update

Engineers have made several changes to the Wi-Fi service that have helped stabilize connections. We have isolated the issue and continue to monitor the status while developing further improvements.

Thank you for all of your patience and understanding over the last week!

As always, please visit MiamiOH.edu/ITStatus for more information and up-to-date news.

January 27

Update on Wi-Fi issues

Engineers have made several changes to the Wi-Fi service that have helped stabilize connections. We have isolated the issue and continue to monitor the status while developing further improvements. Thank you for all of your patience and understanding over the last several days!

As always, please visit MiamiOH.edu/ITStatus for more information and up-to-date news.

Reminder: IT support when you need it

As the Spring 2022 semester gets under way, it's a great idea to familiarize yourself with the ways you can get help with technology issues.

Read all about the available support.

Techsplaining 101: Coding languages

January 24

Welcome to the new semester! Spring 2022 will be an event-filled, exciting time, and we’re glad to have you on board.

Maintenance notice: Ongoing Wi-Fi work

As we work to strengthen our Wi-Fi network and move forward with better coverage, stronger signals, and cooler technologies, we will be assessing campus equipment and making configuration changes. Thank you for your patience as we work through any issues that arise!

Reminder: New myMiami Portal Beta Test

In the culmination of an amazing cross-campus effort, the team in charge of the myMiami portal replacement project is now ready for the Miami community to test out the new portal. Starting today, the Beta version of the new myMiami is available!

To test out the new interface, please visit myMiami.MiamiOH.edu and click on the link in the topmost announcement.

Read more about the Beta announcement in the IT News.

January 20

New myMiami Portal Beta Test

In the culmination of an amazing cross-campus effort, the team in charge of the myMiami portal replacement project is now ready for the Miami community to test out the new portal. Starting today, the Beta version of the new myMiami is available!

To test out the new interface, please visit myMiami.MiamiOH.edu and click on the link in the topmost announcement.

Read more about the Beta announcement in the IT News.

Success: Perimeter firewall work

This morning, the network services team successfully upgraded the perimeter firewall. This helps to keep our campus network safe from malicious actors! Congrats, network services team!

Featured Knowledge: Canvas!

We are quickly approaching the Spring 2022 semester, and it never hurts to have a reminder about what knowledge is available for your support needs. Did you know that there is a whole category in the KB devoted to Canvas? Whether you’re a student or faculty member, or you provide support for them, there’s plenty of good facts in here to use.

Check it out!

January 13

Reminder: LISTSERV Upgrade

On Friday, Jan. 14, at 5:30 pm, IT Services will be performing an upgrade to the LISTSERV service. During the upgrade, the web-based LISTSERV application (where users can look up lists and see archived messages sent previously) will not be available. Emails sent to listservs (i.e., addresses that end in @listserv.miamioh.edu) will not be immediately delivered during this time.

Important note: Emails sent through LISTSERV during this update window will be delivered once the maintenance is complete.

Read more in the IT News.

Notice: Wi-Fi work tomorrow morning

IT Services will be performing scheduled Wi-Fi network maintenance on Friday, Jan. 14 from 6 to 8 am. We do not expect any significant disruptions to network service during this maintenance window.

Featured photo: When fiber fails

January 10

Critical information regarding Miami Wi-Fi

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network will be updated between 6:00 - 7:00 am on Wednesday, Jan. 12, 2022. Following the update, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them.

For more information, including troubleshooting tips, visit the IT News article.

Important notice: LISTSERV Upgrade

On Friday, Jan. 14, at 5:30 pm, IT Services will be performing an upgrade to the LISTSERV service. During the upgrade, the web-based LISTSERV application (where users can look up lists and see archived messages sent previously) will not be available. Emails sent to listservs (i.e., addresses that end in @listserv.miamioh.edu) will not be immediately delivered during this time.

Important note: Emails sent through LISTSERV during this update window will be delivered once the maintenance is complete.

Read more in the IT News.

VMware Cluster work continues in January

IT Services has officially started to rebuild our production VMware Cluster (Cluster P) hosts. This rebuild is taking place over several weeks, ending the week of Jan. 19.

Administrators will rebuild one host each day, taking into account other change schedules to avoid possible conflict. This work will begin at 11 pm and finish at 9 pm the next day.

No interruptions are expected during this process. However, there might be some performance issues for some services between 3 am and 7 am each day of the rebuild. We will be monitoring the status of our Production cluster as we proceed with this rebuild process.

Current IT Services employment opportunities

Did you know that IT Services currently has 13 open positions that are currently posted? These positions are all listed in the Job Postings section on the homepage of the IT Services website, with links to the full HR job description.

January 6

We’re still rambling on! Work continues on several key network things and there are a few important upgrades coming up.

As always, if you have questions, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. To view planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Let’s get to it!

Important Information Regarding Miami Wireless Updates

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network will be updated between 6:00 - 7:00 am on Wednesday, January 12, 2022. SSL certificates are used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data from being intercepted by non-authorized parties.

Following the update, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them. For instructions on how to do this, please visit the article in the IT Services Knowledge Base: Unable to connect after Winter Break 2021.

Listserv Upgrade Jan. 10

On Jan. 10, IT Services will be performing an upgrade to the LISTSERV service. During the upgrade, the LISTSERV application (where users can look up lists and see archived messages sent previously) will not be available.

This will be a substantial upgrade, and users of the LISTSERV interface will notice several differences. Please stay tuned for more information about this upgrade as the team knows more.

Featured photo: Roxanne Storer!

January 3

Happy New Year, everyone, and welcome to 2022! We hope you had a relaxing holiday season and were able to recharge in preparation for the spring semester.

We have some updates for the Winter Upgrade work that is ongoing as we move through the Winter Term. The work to upgrade our systems to further protect from Log4Shell is ongoing, and campus network updates are also continuing successfully!

The biggest takeaway this first Monday of 2022: Whether or not you’re making personal goals or resolutions for the new year, let’s resolve together to make this year a good one.

NetApp Storage Upgrade

IT Services will be performing planned maintenance on our enterprise storage system. The NetApp storage device in the Hoyt Hall data center will be upgraded on Monday, Jan. 3 from 8 to 10 pm.

No disruptions are expected. However, some University applications may experience brief outages during the maintenance window, and some applications may need to be restarted after the work is complete. Services that might be impacted include: Banner, Windows File Servers, and Oracle databases. Technicians will be on hand to resolve any issues, and we will provide updates as necessary during the work.

If you have any issues logging in to Miami resources using your UniqueID and password on Monday, please check MiamiOH.edu/ITStatus for more information and a full report of any ongoing problems.

Network Switch Upgrades Scheduled for Jan. 3-18

IT Services will be performing scheduled network maintenance throughout January 2022. We expect a few disruptions to network service during each maintenance window. Each campus building will be affected on one scheduled day. Please visit IT News to see the complete schedule.

Maintenance windows are between 4:00 - 8:00 am on each day. Technicians will be on hand in the event there is a sustained disruption.

Important Information Regarding Miami Wireless Updates

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network will be updated between 6:00 - 7:00 am on Wednesday, January 12, 2022. SSL certificates are used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data from being intercepted from non-authorized parties.

Following the update, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them.