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Weekly Tech Update: Your what's what of IT news

Welcome to the twice-weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

Check for updates here every Monday and Thursday.

Please continue to seek support if you have issues with Miami-supported technology:

MiamiOH.edu/ITHelp

September 20, Monday

IAM Roadshows: Coming soon to a meeting near you!

As we announced previously, IT Services is embarking on a journey to facilitate identity and access management at Miami. We have partnered with advisory company Moran Technologies, and they are looking to begin their assessment of our systems soon.

To facilitate that assessment, we are reaching out to key individuals in each department and division at Miami to ask for some of their time.

The IAM Program team will also be interested in visiting department meetings, Senate meetings, and management gatherings to bring you information about IAM, how we use it at Miami, and why a comprehensive solution will be good for us.

Read more in the Miami Matters announcement.

Reminder: Google Sites

Google is also changing some things in the background of their Sites interface. By September 30, 2021, you will need to convert your Google Site to the new Sites interface by the end of September. After that time, no one will be able to view your content on the old sites, so make sure to migrate it!

Read more in the IT News.

Featured photo: Data center tour!

 

Previous Updates: 2021

September 9

We hope you had a productive Labor Day weekend and got to spend some time outside. Here in southwest Ohio, it has been sunny and warm -- perfect weather for a long weekend.

What is IT Services up to this week? Let’s find out.

Top 4 Miami apps you didn’t know you needed

For this week’s Miami Matters article, we took a look at some Miami smartphone and web apps that you may find useful.

Read the full list.

IAM roadshows coming to an office near you

As we announced previously, IT Services is embarking on a journey to facilitate identity and access management at Miami. We have partnered with advisory company Moran Technologies, and they are looking to begin their assessment of our systems soon.

To facilitate that assessment, we will be reaching out to key individuals in each department and division at Miami to ask for some of their time. Please be on the lookout for these messages.

The IAM Program team will also be interested in visiting department meetings, Senate meetings, and management gatherings to bring you information about IAM, how we use it at Miami, and why a comprehensive solution will be good for us. Stay tuned!

Read more about IAM at MiamiOH.edu/IAM.

Featured KB article: Find your Banner+ number

You will need to know your Banner+ number for various reasons even if you’re not a student at Miami. This is how our Enterprise Resource Planning (ERP) system (which is called Banner) knows who you are!

Find your number with this helpful article.

September 2

Reminder: Google Sites

Google is also changing some things in the background of their Sites interface. By September 30, 2021, you will need to convert your Google Site to the new Sites interface by the end of September. After that time, no one will be able to view your content on the old sites, so make sure to migrate it!

Read more in the IT News.

Featured KB article: Top 5 Move-in Checklist

IT Services provides key systems and technical support to all Miami students, faculty, and staff. Here’s a sneak preview of the recommendations we give students when they get here each fall:

Top 5 / Move-in Checklist

Featured photo

August 30

The sun shone bright on Mega Fair yesterday, and IT Services was there to help students with questions about technology. The class of 2025 is ready to blast through this semester and reach their goals!

Today's update is full of Google news and reminders. Let's get started!

Upcoming changes: Google restrictions

On Wednesday, September 1, 2021, Google will be making some changes to services for users under 18 years of age. Essentially, some services may not be usable or may have certain restrictions involved. Since Miami is a Google school, this will impact the subset of users under 18 within our systems. This will include high school students taking classes here, degree-seeking students who have not yet turned 18, and potentially some others.

Please read this Google support article carefully to determine if you or someone you know will be affected by this change.

Reminder: Google Sites

Google is also changing some things in the background of their Sites interface. By September 30, 2021, you will need to convert your Google Site to the new Sites interface by the end of September. After that time, no one will be able to view your content on the old sites, so make sure to migrate it!

Read more in the IT News.

Featured photo: Mega Fair

August 19

It’s the first day of Move-In! The #MoveInMiami campaign is going strong. Follow us on Twitter for more information about how you can support the various departments at Miami.

IT Reminders for a Stellar Semester Start

We know that many of us are in the office for the first time in quite a while for the start of a semester. With that in mind, IT Services would like to make you aware of several technology situations that you might encounter upon your return.

Read more.

Featured KB article: Top 5 Move-In Checklist

First things, first! Miami University IT Services provides key systems and technical support to all Miami students. Just follow our move-in checklist to get connected, get service, and get support.

Peep the checklist and follow along.

Photo of the day: John Virden in his natural element!

August 2

IT Services Diversity Film Fest: Feeling Through

The IT Diversity Committee is bringing in our partners from the Miller Center for Student Disability Services to help us discuss this year’s film: Feeling Through.

Feeling Through is a short, Academy Award nominated, coming-of-age film about the unlikely connection between a teen in need and a DeafBlind man. It is the first film ever to feature a DeafBlind actor in a lead role. Read more on the IT News site and register now!

Duo change coming soon: AppPortal

This is a preliminary notice that Duo will be enabled on the AppPortal for all resources this month. This includes Full Desktop resources like CSE 148 Desktop and STA Desktop.

When you launch a RemoteApp in the AppPortal, you will need to click the “Show Details” option in order to authenticate via Duo and continue opening the app.

Duo has already been enabled in STA resources and will be added to CSE resources later this week. All other resources will be enabled on Aug. 15.

In short: As of Aug. 16, all AppPortal resources will require Duo.

Miami ranked #2 in 2021 CodeSignal University rankings

This annual report ranks universities based on their students’ performance on CodeSignal’s General Coding Assessment (GCA), a standardized skills assessment measuring the fundamental computer science and programming ability with interactive code writing tasks.

Great job, Miami students!

July 12

We have so much great news to share this week. Get ready!

Miami University: Best Places to Work in IT

We are beyond excited to announce that Miami University has been chosen as one of Insider Pro and Computerworld’s 100 Best Places to Work in IT for 2021. This is a huge honor, and obviously would mean nothing without the folks in IT working hard every day to provide quality service to the Miami community.

Read more about this prestigious award.

John Virden: Top 100 CISO

Our own John Virden was named one of the top chief information security officers in the U.S. by Security Current.

We’re truly proud of John and the work he has done so far at Miami. He has helped make us a more secure, more engaged environment. Not to mention he is just an all-around great person and supportive leader.

“It is a true honor to be recognized,” John said. “Looking forward to continued contributions to Miami University, higher education, and our cybersecurity community.”

Thanks so much, John!

July 6

Welcome back to campus after what for some has been a long time away! We hope you enjoyed the holiday weekend and got to spend at least some of it resting.

This update is a short one thanks to the holiday.

Welcome back: Summertime IT reminders

IT Services is once again excited to welcome you back to campus in July.

We put together some reminders about the web conferencing platforms and technology you will most likely continue to use as Miami gets back to normal.

Check out our reminders now.

UPAC and CPAC Hosting Dog Therapy Day on July 9

As a welcome back to campus for all staff and faculty, the Unclassified Personnel Advisory Committee (UPAC) and the Classified Personnel Advisory Committee (CPAC) will be sponsoring time with therapy dogs on Friday, July 9 between 10:30 am and 12:30 pm. The event will be located in the middle of campus near MacMillan Hall. Just look for the big red tent.

More information can be found in the news piece.

June 24

IT Services Diversity Film Fest: Feeling Through

The IT Diversity Committee is bringing in our partners from the Miller Center for Student Disability Services to help us discuss this year’s film: Feeling Through.

Feeling Through is a short, Academy Award nominated, coming-of-age film about the unlikely connection between a teen in need and a DeafBlind man. It is the first film ever to feature a DeafBlind actor in a lead role. Read more on the IT News site.

(Zoom information and date/time forthcoming. The originally scheduled date needs to be revisited in light of the rescheduled day of the Data Summit.)

Congratulations to David Schaefer!

Please join IT Services in congratulating David Schaefer. David has been named the new Business Intelligence Center Director and will play a key role in promoting and executing the use of data at Miami University.

Congrats, David!

Welcome back: Summertime IT reminders

IT Services is excited to welcome you back to campus in July after what for some has been a long time away.

We put together some reminders about the web conferencing platforms and technology you will most likely continue to use as Miami gets back to normal.

Check out our reminders now.

June 21

Upcoming: WordPress migration beginning in July

IT Services, in partnership with University Communications & Marketing, is getting ready to take another step forward in our cloud-focused journey.

Right now, our WordPress environment runs on machines in our on-campus data center. This month, however, that is going to change. IT Services is getting ready to move our WordPress instance to a hosted environment -- in other words, the cloud.

Important: This does NOT mean that your site will be deleted. We are simply moving things on the back end!

Read more about this work.

Featured photo: Happy Summer!

Photo by Mark Chouteau

June 14

Reminder: Windows File Server updates

Each Sunday through June we plan to upgrade two out of the eight servers (for a total of four maintenance windows). There will be a brief outage as the servers are rebooted after the upgrade. These updates will take place each Sunday from 7 am to 9 am.

During each two-hour window, there will be a short disruption in accessing MUFiles and MyFiles.

Don't forget that you can see all upcoming work, current application status, and major outages at: MiamiOH.edu/ITStatus.

Featured KB article: Clear cookies, cache, and history

It never hurts to brush up on one of the basic troubleshooting steps we use whenever you’re having login issues, search boxes won’t load properly, or downloads keep crashing. Often, clearing cookies and cache in your browser serves as kind of a ‘reset’ button to give you a clean attempt. Many problems can be solved with this simple click!

Read how to clear cookies and cache in several different browsers.

Upcoming: WordPress migration beginning in July

IT Services, in partnership with University Communications & Marketing, is getting ready to take another step forward in our cloud-focused journey.

Right now, our WordPress environment runs on machines in our on-campus data center. This month, however, that is going to change. IT Services is getting ready to move our WordPress instance to a hosted environment -- in other words, the cloud.

Important: This does NOT mean that your site will be deleted. We are simply moving things on the back end! Please stay tuned for more information about this work! An announcement will be coming in Miami Matters on Friday, June 18.

June 10

FYI: Webex logo change

Blue and green noodle logo over a black background, surrounded by text that reads 'Webex by Cisco'As we have gotten used to over the last year and a half, more things are changing than not. In the next couple of months, you may see a new Webex logo in the iOS and Android app stores. We will have more information about when we’ll see it in our desktop applications soon!

Read more about the new Webex logo and updates.

Reminder: Windows File Server updates

Each Sunday through June we plan to upgrade two out of the eight servers (for a total of four maintenance windows). There will be a brief outage as the servers are rebooted after the upgrade. These updates will take place each Sunday from 7 am to 9 am.

During each two-hour window, there will be a short disruption in accessing MUFiles and MyFiles.

Don't forget that you can see all upcoming work, current application status, and major outages at: MiamiOH.edu/ITStatus.

Tech Fee call for proposals coming in August

This year we are returning to our normal, competitive process for distributing a portion of the Student Technology Fees to innovative or significant technology projects that benefit students.

Read about the incoming call for proposals.

Featured KB article: Change your password

With the Fall 2021 semester only a couple months away, we’ve seen an uptick in password reset requests. Here is your friendly reminder that you can change your own password or reset it from our password utilities page!

Request: MUnet Password / Change or reset my password

June 7

Reminder: Update your Zoom client

This is just a regular reminder to update your Zoom application if you haven’t done that in a while. The latest Zoom client is version 5.5.6.

If you are on a University computer, chances are that your machine has already been updated to the latest version, but it can’t hurt to check! Just choose the “Check for Updates” option in the main menu of the application.

Windows File Server updates

Each Sunday through June we plan to upgrade two out of the eight servers (for a total of four maintenance windows). There will be a brief outage as the servers are rebooted after the upgrade. These updates will take place each Sunday from 7 am to 9 am.

During each two-hour window, there will be a short disruption in accessing MUFiles and MyFiles.

Don't forget that you can see all upcoming work, current application status, and major outages at: MiamiOH.edu/ITStatus.

IAM Program: You can’t spell Miami without IAM!

We launched the IAM Program last Friday, June 4!

IT Services is embarking on a new journey to improve account access controls, strengthen our already robust security posture, and, ultimately, make your job easier.

Identity and Access Management (IAM) will help streamline the account creation process and help people get access to the tools and applications they need—when they need it.

Take a peek at the news article now.

June 3

Welcome back to campus from IT Services

We know that many of you have been back on campus already, but there are a lot of us that will be heading back through June and early July. With that in mind, IT Services would like to make you aware of several technology situations that you might encounter upon your return.

Read more.

Upcoming: WordPress migration beginning in June

IT Services, in partnership with University Communications & Marketing, is getting ready to take another step forward in our cloud-focused journey.

Right now, our WordPress environment runs on machines in our on-campus data center. This month, however, that is going to change. IT Services is getting ready to move our WordPress instance to a hosted environment -- in other words, the cloud.

Important: This does NOT mean that your site will be deleted. We are simply moving things on the back end! Please stay tuned for more information about this work!

IAM Program: You can’t spell Miami without IAM!

We are launching the IAM Program tomorrow, Friday, June 4!

IT Services is embarking on a new journey to improve account access controls, strengthen our already robust security posture, and, ultimately, make your job easier.

Identity and Access Management (IAM) will help streamline the account creation process and help people get access to the tools and applications they need—when they need it.

Take a sneak peek at the news article now.

June 1

This week’s first update comes on Tuesday, as we celebrated Memorial Day yesterday! We hope you all took some time yesterday to reflect on the immense sacrifice of the people in the Armed Forces who have lost their lives serving the U.S.

Reminder: Orientation ongoing

Virtual Orientation for the Class of 2025 is underway! Throughout the month of June, IT Services communications representatives will be available during 30-minute blocks to answer questions about technology at Miami. While these sessions are intended for parents and incoming students, if you have a pressing question, feel free to drop in.

View the full schedule at MiamiOH.edu/ITOrientation.

Welcome back to campus from IT Services

We know that many of you have been back on campus already, but there are a lot of us that will be heading back through June and early July. With that in mind, IT Services would like to make you aware of several technology situations that you might encounter upon your return.

Read more.

Featured KB article: Connect to Wi-Fi after Winter Break 2020

As more faculty and staff return to campus after what for some has been a long time away, you may need to re-accept the wireless certificate on your phone and laptop. More information about how to do that can be found in the Knowledge Base!

May 27

Welcome back to campus from IT Services

We know that many of you have been back on campus already, but there are a lot of us that will be heading back through June and early July. With that in mind, IT Services would like to make you aware of several technology situations that you might encounter upon your return.

Read more.

Featured KB article: Reactivate my Duo mobile app

Did you get a new smartphone recently? Did you transfer your Duo information to the new one before getting rid of the old one? If not, no worries! Our helpful Knowledge Base is here to save the day.

Available now: Access For All presentation recordings

The recordings for all of the symposium sessions are now available on our symposium website.

We hope you will be able to join us next year for our 7th Annual symposium which will take place on Thursday, April 7, 2022. More information about this event will be posted on our website later this year. If you have any suggestions for future symposiums, contact us at AccessForAll@MiamiOH.edu.

View the presentations from 2021 now!

May 24

Stay tuned: Return to campus

Later this week, we will have more information about what to expect from your technology when we return to campus full-time in July. Keep your eye on the Miami Matters column for more information!

Available now: Access For All presentation recordings

The recordings for all of the symposium sessions are now available on our symposium website.

We hope you will be able to join us next year for our 7th Annual symposium which will take place on Thursday, April 7, 2022. More information about this event will be posted on our website later this year. If you have any suggestions for future symposiums, contact us at AccessForAll@MiamiOH.edu.

View the presentations from 2021 now!

Wayne Embry Day Celebration

May 20

Reminder: Oracle 19c patching this weekend

On Saturday, May 22, 2021, beginning at 10 pm, IT Services will be installing a patch to the production Oracle grid infrastructure (specifically on the databases that are on 19c).

For more information about this work and a full list of databases impacted, please visit the IT News article.

Available now: Access For All presentation recordings

The recordings for all of the symposium sessions are now available on our symposium website.

We hope you will be able to join us next year for our 7th Annual symposium which will take place on Thursday, April 7, 2022. More information about this event will be posted on our website later this year. If you have any suggestions for future symposiums, contact us at AccessForAll@MiamiOH.edu.

View the presentations from 2021 now!

Wayne Embry Day Celebration

May 13

ShredFest Success!

We had a great time shredding your sheets and getting rid of almost 7,500 pounds of paper that had been hidden in the offices and cars of folks in Middletown, Hamilton, and Oxford. Thanks for coming out and supporting a great way to be secure!

Read the recap now!

Upcoming upgrades: Oracle 19c patching

On Saturday, May 22, 2021, beginning at 10 pm, IT Services will be installing a patch to the production Oracle grid infrastructure (specifically on the databases that are on 19c).

For more information about this work and a full list of databases impacted, please visit the IT News article.

April 26

We’re rounding out the unofficial-official “Accessibility Month” with some reminders about Zoom, more information about accessible technology and how the AT office at Miami works hard to make accessibility possible for everyone. For more about that, look for the monthly newsletter coming out later this week!

Notice: Reauthorize Zoom in G Suite

On Sunday, April 25, Zoom made some changes to the Zoom for GSuite Add-On. You may have noticed this morning that if you tried to schedule a Zoom meeting within Google Calendar, you would be asked to reauthorize Zoom.

This is expected behavior! You can go ahead and reauthorize Zoom in your account. (If you don’t reauthorize, you will no longer be able to schedule Zoom meetings from your Google Calendar.)

You will only need to reauthorize once.

Please contact IT Help at 513-529-7900 for any questions or concerns.

Behind the Scenes: DEI in IT

The IT Diversity Committee was invited to speak about their efforts in the IT division. Join them for a webinar at 12pm on April 29, 2021 with the Office of Institutional Diversity and Inclusion.

Register now!

April 22

In case you missed it: Access for All

Last week’s Access for All Accessible Technology Symposium wrapped up on Friday with an engaging discussion of virtual reality technologies and how xR (extended reality) can improve quality of life for people with disabilities and make the impossible possible and the difficult doable. Throughout the week, we had great discussions with folks about all kinds of assistive technologies.

Read the recap now.

Behind the Scenes look at DEI in IT

The IT Diversity Committee was invited to speak about their efforts in the IT division. Join them for a webinar at 12 pm on April 29, 2021 with the Office of Institutional Diversity and Inclusion.

Register now!

Looks like winter came back...

April 19

In summary: Access For All

Last week, we gathered to learn more about the technologies, standards, and tools available to the Miami community as stewards of accessibility in higher education. We will have more about that later this week, but for now, don’t forget to fill out your surveys and let us know how you liked it!

Speaking of accessibility…

April is (un)officially accessibility month here at Miami University! We are excited to host the Access For All Accessible Technology Symposium later this month, and as we gear up to learn more about accessible tech and its importance in higher education, we’ll be exploring topics like accessible tech procurement, the technology itself, and the important services AccessMU provides to the University.

Last week’s article is all about accessible technology.

Read it now.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, and the Oxford date has changed, so make sure you have them in your calendar.

Note them now!

 

April 5

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, and the Oxford date has changed, so make sure you have them in your calendar.

Note them now!

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Speaking of accessibility…

April is (un)officially accessibility month here at Miami University! We are excited to host the Access For All Accessible Technology Symposium later this month, and as we gear up to learn more about accessible tech and its importance in higher education, we’ll be exploring topics like accessible tech procurement, the technology itself, and the important services AccessMU provides to the University.

First up: An introduction to AccessMU!

 

April 1

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, so make sure you have them in your calendar.

Note them now!

Get ready, Class of 2025!

IT Services is gearing up for Orientation and we’re working hard to put together content and experiences that will be helpful for incoming students. Your technology is important to you, and we want to support your experience throughout your time at Miami.

Check out our Orientation website for more information!

March 29

In case you missed it: Spring cleaning tips for your machine

Give yourself a fresh start this spring by revitalizing your devices and taking charge of your technology.

Get the (figurative) Windex ready.

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, so make sure you have them in your calendar.

Note them now!

It’s finally spring around here...

 

March 11

Upcoming maintenance: VMware patching

This coming Friday, IT Services will begin patching the production VMware environment (Cluster P).

This maintenance will take place over several days, beginning at 8 am on March 12 and lasting until 8 am Friday, March 19.

We are not expecting any downtime. However, we will be closely monitoring the status as the maintenance takes place and will alert the community of any issues. Visit MiamiOH.edu/ITStatus for more information.

Upcoming maintenance: Banner update

The database administrators will be switching Banner to use Hugepages. The TEST and DEVL environments are already running Hugepages, so PROD is up next.

This maintenance will take place on Saturday, March 27 at 10 pm. We are not expecting any Banner downtime, but you may be required to log out and log back in, and some apps will need to be restarted by Application Operations.

This configuration change was recommended by Ellucian and will allow Oracle/Linux to use large pages of memory instead of the standard 4KB page size. This lowers the amount of page mapping needed, therefore reducing overhead for maintaining and accessing these pages.

OAS Training opportunities

Are you or someone you know interested in using BI data? Do you want to learn how to go beyond using pre-existing dashboards? There are opportunities for training coming up.

Check the news article for more info.

March 8

Welcome back (after a short hiatus) for another exciting installment of the Weekly Tech Update!

Upcoming maintenance: VMware patching

This coming Friday, IT Services will begin patching the production VMware environment (Cluster P).

This maintenance will take place over several days, beginning at 8 am on March 12 and lasting until 8 am Friday, March 19.

We are not expecting any downtime. However, we will be closely monitoring the status as the maintenance takes place and will alert the community of any issues. Visit MiamiOH.edu/ITStatus for more information.

OAS Training opportunities

Are you or someone you know interested in using BI data? Do you want to learn how to go beyond using pre-existing dashboards? There are opportunities for training coming up.

Check the news article for more info.

Take advantage of wellness days with technology and virtual events

Tomorrow (March 9) is the second wellness day of the Spring term. Read our recommendations list for making sure you’re taking care of your body and mind.

Read more.

Board of Trustees callout

IT Services received some strongly worded kudos a couple weeks ago during the Board of Trustees meeting. David Budig noted that IT has been essential during this time, and thanked the division for the hard work they have done. Thank YOU!

February 15

Reminder: Zoom security options

Please remember to be vigilant when it comes to turning on security options in your Zoom meetings and events. A recent rash of Zoom bombings has reminded us all that we need to stay on top of these things. Please visit the IT Services Zoom security site to view our recommendations on how to keep these unwanted actors out of your meetings:

Zoom security recommendations

Tomorrow: DNS change

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully.

On Tuesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change.

This is a win for our cloud migration efforts!

Happy snow day!

February 8

Security notice: iPhone users should update to iOS 14.4 right now

The Security, Compliance, and Risk Management group wants to remind iPhone and iPad users in the Miami community to update their devices to the latest version (iOS and iPadOS 14.4).

Please see the notice in IT News for more information.

DNS work continues

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully. (Read about the project in the IT News.)

On Wednesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change. Stay tuned for more information about this shift.

Featured photo: Snow!

February 1

Happy February! We will have all the tech content you know and LOVE available here throughout the month. Don’t forget to check out the Remote Tools Blog for updates about the collaboration tools you use every day.

Speaking of which…

Great news: Automatic transcriptions available in Zoom!

Just like the title says: We now have access to automatic transcriptions in Zoom. For instructions on how to turn it on, check out the update in the Remote Tools Blog.

Phishing awareness campaign kicking off in February

This month, the Security, Compliance, and Risk Management group is kicking off an awareness campaign in the hopes to educate the Miami community about phishing scams. Be on the lookout for suspicious-looking emails in the next few weeks…

Read more in the IT News.

January profile: Naomi Cole (and Rhu!)

January 28

We hope the semester is off to a good start for everyone!

Reminder: Connections to Wi-Fi

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network was updated on Wednesday, January 20. SSL certificates are used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data from being intercepted from non-authorized parties.

Following the update, when connecting to the Wi-Fi network on Miami's campuses, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them. For instructions on how to do this, please visit the article in the IT Services Knowledge Base: Unable to connect after Winter Break 2020.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We are still working hard on migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service.

This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

Bit by bit, in a victory for cloud efforts, our domains are being moved to AWS! This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

Featured photo: A Knight’s Tale

January 25

Monday morning web app issues

Thank you for sticking with us as we worked through some issues with Miami web apps this morning. Everything should be back up and working as normal, but please let us know if you continue to have issues.

Important: Webex update

Your favorite colorful Webex apps (Teams and Meetings) are getting some much-needed attention. Webex Teams, which was made available to all Miami faculty, staff, and students in 2020, is getting some new branding. Teams will now just be Webex. Just… plain Webex!

The other side of this coin is that Webex Meetings is also going away. The “new” Webex app (pictured above) will now fulfill the main functions of both the Webex Meetings and Webex Teams apps — essentially, they have been collapsed into one app.

Please view our post on the Remote Tools Updates blog for more information, including what you should be doing about this update.

Data center power upgrade

This Wednesday, Nov. 27, from 7 am to 12 pm, we will be performing one of several planned upgrades to the data center Uninterruptible Power Supply (UPS) systems located in Hoyt Hall.

During this work, there will be periods of time when there will be an interruption of power to the data center; however, it is expected that during these times access to Miami systems should continue. Please be advised that whenever power supplies are being worked on, there is always the possibility of a disruption of service.

January 11

Lots of activities happening this week! Take a look and don’t forget to let us know if you have any questions.

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We pulled this one out of the above list just to make sure you see it!

IT Services will be migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service. This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

The cutover has been scheduled to begin on Jan. 15, 2021. We do not expect any outages to occur.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

January 7

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Important: Data center failover testing

Breaking this out from the above list, as it’s coming up on Saturday: We will be completing the annual network failover testing on Saturday, January 9 from 7 to 8 am.

This regular testing enables IT Services to exercise the resiliency of our network systems to provide highly available and stable core communications systems for the University.

During this work, there is the possibility that access to the internet and the Miami Data Center could be disrupted intermittently, from both on and off campus. This will impact various applications, including OAS. Technicians will be actively be engaged and will have everything back online by noon.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

IT Holiday party recap!

Our first-ever virtual holiday party represented the culmination of a year in which we not only surmounted challenge after challenge, but one in which we all came together as a team and as a family to support one another and the University.

Read all about it

January 4

Welcome back to campus, whether it be virtual or on the physical campus. We had a bit of a hiccup to the January working month, with Slack being down for much of the day. But we're back in business now, and ready to get to work in 2021!

Planned maintenance: XMedius Fax update

IT Services will be updating the XMedius Fax servers to version 9. This update will take place tomorrow, January 5, throughout the day.

This is a planned upgrade and we do not expect any issues.

NetApp Upgrade

The NetApp storage device in the Hoyt Hall data center will be upgraded on Wednesday, Jan. 6, 2021 from 6 to 8 pm.

No disruptions are expected. However, some University applications may experience brief outages during the maintenance window, and some applications may need to be restarted after the work is complete. Services that might be impacted include: Banner, Windows File Servers, and Oracle databases. Technicians will be on hand to resolve any issues, and we will provide updates as necessary during the work.

VMware Upgrade

There will be planned upgrades on the physical VMware infrastructure, as well.

Starting Thursday, Jan. 7 at 8 am, technicians will begin the upgrade of the production VMware cluster (Cluster P). The work will continue over the course of the next two weeks, ending on Friday, Jan. 22.

We expect that all virtual machines (VMs) will continue to run without interruption. However, we will be closely monitoring the status of the production cluster. If you experience a dramatic difference in performance when accessing Miami resources, please contact IT Help.

In case you missed it: IT Holiday video!

We had a blast putting this video together to celebrate 2020. It was a wild year, and a challenge, but the amazing folks in IT Services stuck it out and made it through—together.

Check out our video and have a great new year!

Bonus: Meet all of our pets!