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Weekly Tech Update: Your what's what of IT news

Welcome to the twice-weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

Check for updates here every Monday and Thursday.

Please continue to seek support if you have issues with Miami-supported technology:

MiamiOH.edu/ITHelp

February 15, Monday

Reminder: Zoom security options

Please remember to be vigilant when it comes to turning on security options in your Zoom meetings and events. A recent rash of Zoom bombings has reminded us all that we need to stay on top of these things. Please visit the IT Services Zoom security site to view our recommendations on how to keep these unwanted actors out of your meetings:

Zoom security recommendations

Tomorrow: DNS change

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully.

On Tuesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change.

This is a win for our cloud migration efforts!

Happy snow day!

Previous Updates: 2021

February 8

Security notice: iPhone users should update to iOS 14.4 right now

The Security, Compliance, and Risk Management group wants to remind iPhone and iPad users in the Miami community to update their devices to the latest version (iOS and iPadOS 14.4).

Please see the notice in IT News for more information.

DNS work continues

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully. (Read about the project in the IT News.)

On Wednesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change. Stay tuned for more information about this shift.

Featured photo: Snow!

February 1

Happy February! We will have all the tech content you know and LOVE available here throughout the month. Don’t forget to check out the Remote Tools Blog for updates about the collaboration tools you use every day.

Speaking of which…

Great news: Automatic transcriptions available in Zoom!

Just like the title says: We now have access to automatic transcriptions in Zoom. For instructions on how to turn it on, check out the update in the Remote Tools Blog.

Phishing awareness campaign kicking off in February

This month, the Security, Compliance, and Risk Management group is kicking off an awareness campaign in the hopes to educate the Miami community about phishing scams. Be on the lookout for suspicious-looking emails in the next few weeks…

Read more in the IT News.

January profile: Naomi Cole (and Rhu!)

January 28

We hope the semester is off to a good start for everyone!

Reminder: Connections to Wi-Fi

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network was updated on Wednesday, January 20. SSL certificates are used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data from being intercepted from non-authorized parties.

Following the update, when connecting to the Wi-Fi network on Miami's campuses, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them. For instructions on how to do this, please visit the article in the IT Services Knowledge Base: Unable to connect after Winter Break 2020.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We are still working hard on migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service.

This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

Bit by bit, in a victory for cloud efforts, our domains are being moved to AWS! This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

Featured photo: A Knight’s Tale

January 25

Monday morning web app issues

Thank you for sticking with us as we worked through some issues with Miami web apps this morning. Everything should be back up and working as normal, but please let us know if you continue to have issues.

Important: Webex update

Your favorite colorful Webex apps (Teams and Meetings) are getting some much-needed attention. Webex Teams, which was made available to all Miami faculty, staff, and students in 2020, is getting some new branding. Teams will now just be Webex. Just… plain Webex!

The other side of this coin is that Webex Meetings is also going away. The “new” Webex app (pictured above) will now fulfill the main functions of both the Webex Meetings and Webex Teams apps — essentially, they have been collapsed into one app.

Please view our post on the Remote Tools Updates blog for more information, including what you should be doing about this update.

Data center power upgrade

This Wednesday, Nov. 27, from 7 am to 12 pm, we will be performing one of several planned upgrades to the data center Uninterruptible Power Supply (UPS) systems located in Hoyt Hall.

During this work, there will be periods of time when there will be an interruption of power to the data center; however, it is expected that during these times access to Miami systems should continue. Please be advised that whenever power supplies are being worked on, there is always the possibility of a disruption of service.

January 11

Lots of activities happening this week! Take a look and don’t forget to let us know if you have any questions.

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We pulled this one out of the above list just to make sure you see it!

IT Services will be migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service. This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

The cutover has been scheduled to begin on Jan. 15, 2021. We do not expect any outages to occur.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

January 7

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Important: Data center failover testing

Breaking this out from the above list, as it’s coming up on Saturday: We will be completing the annual network failover testing on Saturday, January 9 from 7 to 8 am.

This regular testing enables IT Services to exercise the resiliency of our network systems to provide highly available and stable core communications systems for the University.

During this work, there is the possibility that access to the internet and the Miami Data Center could be disrupted intermittently, from both on and off campus. This will impact various applications, including OAS. Technicians will be actively be engaged and will have everything back online by noon.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

IT Holiday party recap!

Our first-ever virtual holiday party represented the culmination of a year in which we not only surmounted challenge after challenge, but one in which we all came together as a team and as a family to support one another and the University.

Read all about it

January 4

Welcome back to campus, whether it be virtual or on the physical campus. We had a bit of a hiccup to the January working month, with Slack being down for much of the day. But we're back in business now, and ready to get to work in 2021!

Planned maintenance: XMedius Fax update

IT Services will be updating the XMedius Fax servers to version 9. This update will take place tomorrow, January 5, throughout the day.

This is a planned upgrade and we do not expect any issues.

NetApp Upgrade

The NetApp storage device in the Hoyt Hall data center will be upgraded on Wednesday, Jan. 6, 2021 from 6 to 8 pm.

No disruptions are expected. However, some University applications may experience brief outages during the maintenance window, and some applications may need to be restarted after the work is complete. Services that might be impacted include: Banner, Windows File Servers, and Oracle databases. Technicians will be on hand to resolve any issues, and we will provide updates as necessary during the work.

VMware Upgrade

There will be planned upgrades on the physical VMware infrastructure, as well.

Starting Thursday, Jan. 7 at 8 am, technicians will begin the upgrade of the production VMware cluster (Cluster P). The work will continue over the course of the next two weeks, ending on Friday, Jan. 22.

We expect that all virtual machines (VMs) will continue to run without interruption. However, we will be closely monitoring the status of the production cluster. If you experience a dramatic difference in performance when accessing Miami resources, please contact IT Help.

In case you missed it: IT Holiday video!

We had a blast putting this video together to celebrate 2020. It was a wild year, and a challenge, but the amazing folks in IT Services stuck it out and made it through—together.

Check out our video and have a great new year!

Bonus: Meet all of our pets!