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Weekly Tech Update: Your what's what of IT news

Welcome to the twice-weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

Check for updates here every Monday and Thursday.

Please continue to seek support if you have issues with Miami-supported technology:

MiamiOH.edu/ITHelp

May 13, Thurdsay

ShredFest Success!

We had a great time shredding your sheets and getting rid of almost 7,500 pounds of paper that had been hidden in the offices and cars of folks in Middletown, Hamilton, and Oxford. Thanks for coming out and supporting a great way to be secure!

Read the recap now!

Upcoming upgrades: Oracle 19c patching

On Saturday, May 22, 2021, beginning at 10 pm, IT Services will be installing a patch to the production Oracle grid infrastructure (specifically on the databases that are on 19c).

For more information about this work and a full list of databases impacted, please visit the IT News article.

Reminder forthcoming: Zoom video recordings

For faculty and staff who have saved recordings to their Zoom accounts, including class meetings, IT Services recommends you back up those recordings -- to Kaltura, Google Drive, or another storage solution, like an external hard drive. We will have more information about how to move recordings to Kaltura soon. Stay tuned!

Previous Updates: 2021

April 26

We’re rounding out the unofficial-official “Accessibility Month” with some reminders about Zoom, more information about accessible technology and how the AT office at Miami works hard to make accessibility possible for everyone. For more about that, look for the monthly newsletter coming out later this week!

Notice: Reauthorize Zoom in G Suite

On Sunday, April 25, Zoom made some changes to the Zoom for GSuite Add-On. You may have noticed this morning that if you tried to schedule a Zoom meeting within Google Calendar, you would be asked to reauthorize Zoom.

This is expected behavior! You can go ahead and reauthorize Zoom in your account. (If you don’t reauthorize, you will no longer be able to schedule Zoom meetings from your Google Calendar.)

You will only need to reauthorize once.

Please contact IT Help at 513-529-7900 for any questions or concerns.

Behind the Scenes: DEI in IT

The IT Diversity Committee was invited to speak about their efforts in the IT division. Join them for a webinar at 12pm on April 29, 2021 with the Office of Institutional Diversity and Inclusion.

Register now!

April 22

In case you missed it: Access for All

Last week’s Access for All Accessible Technology Symposium wrapped up on Friday with an engaging discussion of virtual reality technologies and how xR (extended reality) can improve quality of life for people with disabilities and make the impossible possible and the difficult doable. Throughout the week, we had great discussions with folks about all kinds of assistive technologies.

Read the recap now.

Behind the Scenes look at DEI in IT

The IT Diversity Committee was invited to speak about their efforts in the IT division. Join them for a webinar at 12 pm on April 29, 2021 with the Office of Institutional Diversity and Inclusion.

Register now!

Looks like winter came back...

April 19

In summary: Access For All

Last week, we gathered to learn more about the technologies, standards, and tools available to the Miami community as stewards of accessibility in higher education. We will have more about that later this week, but for now, don’t forget to fill out your surveys and let us know how you liked it!

Speaking of accessibility…

April is (un)officially accessibility month here at Miami University! We are excited to host the Access For All Accessible Technology Symposium later this month, and as we gear up to learn more about accessible tech and its importance in higher education, we’ll be exploring topics like accessible tech procurement, the technology itself, and the important services AccessMU provides to the University.

Last week’s article is all about accessible technology.

Read it now.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, and the Oxford date has changed, so make sure you have them in your calendar.

Note them now!

 

April 5

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, and the Oxford date has changed, so make sure you have them in your calendar.

Note them now!

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Speaking of accessibility…

April is (un)officially accessibility month here at Miami University! We are excited to host the Access For All Accessible Technology Symposium later this month, and as we gear up to learn more about accessible tech and its importance in higher education, we’ll be exploring topics like accessible tech procurement, the technology itself, and the important services AccessMU provides to the University.

First up: An introduction to AccessMU!

 

April 1

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, so make sure you have them in your calendar.

Note them now!

Get ready, Class of 2025!

IT Services is gearing up for Orientation and we’re working hard to put together content and experiences that will be helpful for incoming students. Your technology is important to you, and we want to support your experience throughout your time at Miami.

Check out our Orientation website for more information!

March 29

In case you missed it: Spring cleaning tips for your machine

Give yourself a fresh start this spring by revitalizing your devices and taking charge of your technology.

Get the (figurative) Windex ready.

Reminder: Accessible Technology Symposium

Miami's 6th annual Accessible Technology Symposium will be held virtually from Mon., April 12, 2021, through Fri., April 16, 2021. Each afternoon at 2:00 pm we invite you to attend a live daily webinar presentation on a variety of topics related to accessible technology. This year the sessions include social media, virtual reality, built-in accessibility features, and Ally.

For more info and to register, visit the site.

Save the Date: ShredFest 2021

ShredFest is your opportunity to bring confidential office and personal documents for secure, on-site shredding. The dates have been finalized for ShredFest 2021, so make sure you have them in your calendar.

Note them now!

It’s finally spring around here...

 

March 11

Upcoming maintenance: VMware patching

This coming Friday, IT Services will begin patching the production VMware environment (Cluster P).

This maintenance will take place over several days, beginning at 8 am on March 12 and lasting until 8 am Friday, March 19.

We are not expecting any downtime. However, we will be closely monitoring the status as the maintenance takes place and will alert the community of any issues. Visit MiamiOH.edu/ITStatus for more information.

Upcoming maintenance: Banner update

The database administrators will be switching Banner to use Hugepages. The TEST and DEVL environments are already running Hugepages, so PROD is up next.

This maintenance will take place on Saturday, March 27 at 10 pm. We are not expecting any Banner downtime, but you may be required to log out and log back in, and some apps will need to be restarted by Application Operations.

This configuration change was recommended by Ellucian and will allow Oracle/Linux to use large pages of memory instead of the standard 4KB page size. This lowers the amount of page mapping needed, therefore reducing overhead for maintaining and accessing these pages.

OAS Training opportunities

Are you or someone you know interested in using BI data? Do you want to learn how to go beyond using pre-existing dashboards? There are opportunities for training coming up.

Check the news article for more info.

March 8

Welcome back (after a short hiatus) for another exciting installment of the Weekly Tech Update!

Upcoming maintenance: VMware patching

This coming Friday, IT Services will begin patching the production VMware environment (Cluster P).

This maintenance will take place over several days, beginning at 8 am on March 12 and lasting until 8 am Friday, March 19.

We are not expecting any downtime. However, we will be closely monitoring the status as the maintenance takes place and will alert the community of any issues. Visit MiamiOH.edu/ITStatus for more information.

OAS Training opportunities

Are you or someone you know interested in using BI data? Do you want to learn how to go beyond using pre-existing dashboards? There are opportunities for training coming up.

Check the news article for more info.

Take advantage of wellness days with technology and virtual events

Tomorrow (March 9) is the second wellness day of the Spring term. Read our recommendations list for making sure you’re taking care of your body and mind.

Read more.

Board of Trustees callout

IT Services received some strongly worded kudos a couple weeks ago during the Board of Trustees meeting. David Budig noted that IT has been essential during this time, and thanked the division for the hard work they have done. Thank YOU!

February 15

Reminder: Zoom security options

Please remember to be vigilant when it comes to turning on security options in your Zoom meetings and events. A recent rash of Zoom bombings has reminded us all that we need to stay on top of these things. Please visit the IT Services Zoom security site to view our recommendations on how to keep these unwanted actors out of your meetings:

Zoom security recommendations

Tomorrow: DNS change

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully.

On Tuesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change.

This is a win for our cloud migration efforts!

Happy snow day!

February 8

Security notice: iPhone users should update to iOS 14.4 right now

The Security, Compliance, and Risk Management group wants to remind iPhone and iPad users in the Miami community to update their devices to the latest version (iOS and iPadOS 14.4).

Please see the notice in IT News for more information.

DNS work continues

The shifting of our external domain name service (DNS) infrastructure to AWS Route53 is moving along successfully. (Read about the project in the IT News.)

On Wednesday, Feb. 16, we will be moving the DNS address for the main MiamiOH.edu domain. Website users should not notice this change. Stay tuned for more information about this shift.

Featured photo: Snow!

February 1

Happy February! We will have all the tech content you know and LOVE available here throughout the month. Don’t forget to check out the Remote Tools Blog for updates about the collaboration tools you use every day.

Speaking of which…

Great news: Automatic transcriptions available in Zoom!

Just like the title says: We now have access to automatic transcriptions in Zoom. For instructions on how to turn it on, check out the update in the Remote Tools Blog.

Phishing awareness campaign kicking off in February

This month, the Security, Compliance, and Risk Management group is kicking off an awareness campaign in the hopes to educate the Miami community about phishing scams. Be on the lookout for suspicious-looking emails in the next few weeks…

Read more in the IT News.

January profile: Naomi Cole (and Rhu!)

January 28

We hope the semester is off to a good start for everyone!

Reminder: Connections to Wi-Fi

The Secure Sockets Layer (SSL) certificate Miami uses for its wireless network was updated on Wednesday, January 20. SSL certificates are used to establish an encrypted connection between a browser or user's computer and a server or website. The SSL connection protects sensitive data from being intercepted from non-authorized parties.

Following the update, when connecting to the Wi-Fi network on Miami's campuses, users may be asked to re-authenticate to MU-WIRELESS and eduroam on their various devices, and some users will also have to “forget” the networks and re-add them. For instructions on how to do this, please visit the article in the IT Services Knowledge Base: Unable to connect after Winter Break 2020.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We are still working hard on migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service.

This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

Bit by bit, in a victory for cloud efforts, our domains are being moved to AWS! This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

Featured photo: A Knight’s Tale

January 25

Monday morning web app issues

Thank you for sticking with us as we worked through some issues with Miami web apps this morning. Everything should be back up and working as normal, but please let us know if you continue to have issues.

Important: Webex update

Your favorite colorful Webex apps (Teams and Meetings) are getting some much-needed attention. Webex Teams, which was made available to all Miami faculty, staff, and students in 2020, is getting some new branding. Teams will now just be Webex. Just… plain Webex!

The other side of this coin is that Webex Meetings is also going away. The “new” Webex app (pictured above) will now fulfill the main functions of both the Webex Meetings and Webex Teams apps — essentially, they have been collapsed into one app.

Please view our post on the Remote Tools Updates blog for more information, including what you should be doing about this update.

Data center power upgrade

This Wednesday, Nov. 27, from 7 am to 12 pm, we will be performing one of several planned upgrades to the data center Uninterruptible Power Supply (UPS) systems located in Hoyt Hall.

During this work, there will be periods of time when there will be an interruption of power to the data center; however, it is expected that during these times access to Miami systems should continue. Please be advised that whenever power supplies are being worked on, there is always the possibility of a disruption of service.

January 11

Lots of activities happening this week! Take a look and don’t forget to let us know if you have any questions.

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Planned maintenance: Domain Name Service to be migrated to AWS Route53

We pulled this one out of the above list just to make sure you see it!

IT Services will be migrating our Domain Name Service (DNS) infrastructure to the Amazon Web Services (AWS) Route53 service. This is being done to replace aging hardware and bring us closer to infrastructure-as-code standards.

This means, at a high level, that Miami domains will now be managed through Route53. In practice, you will not notice this change.

The cutover has been scheduled to begin on Jan. 15, 2021. We do not expect any outages to occur.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

January 7

Planned maintenance: January 2021

Please bookmark MiamiOH.edu/ITStatus or follow us on Twitter (@MiamiUIT) for real-time notifications of any disruptions that may occur during these maintenance windows.

If you have any questions about any of this work, please contact IT Help at 513-529-7900 or MiamiOH.edu/ITChat. Once again, to view the full calendar of planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Take a look at the list of activities we planned for January.

Important: Data center failover testing

Breaking this out from the above list, as it’s coming up on Saturday: We will be completing the annual network failover testing on Saturday, January 9 from 7 to 8 am.

This regular testing enables IT Services to exercise the resiliency of our network systems to provide highly available and stable core communications systems for the University.

During this work, there is the possibility that access to the internet and the Miami Data Center could be disrupted intermittently, from both on and off campus. This will impact various applications, including OAS. Technicians will be actively be engaged and will have everything back online by noon.

Coming soon: Webex update

In the coming weeks, IT Services will be sending information about an upcoming change that will be made to the Webex apps you know and love. Stay tuned!

IT Holiday party recap!

Our first-ever virtual holiday party represented the culmination of a year in which we not only surmounted challenge after challenge, but one in which we all came together as a team and as a family to support one another and the University.

Read all about it

January 4

Welcome back to campus, whether it be virtual or on the physical campus. We had a bit of a hiccup to the January working month, with Slack being down for much of the day. But we're back in business now, and ready to get to work in 2021!

Planned maintenance: XMedius Fax update

IT Services will be updating the XMedius Fax servers to version 9. This update will take place tomorrow, January 5, throughout the day.

This is a planned upgrade and we do not expect any issues.

NetApp Upgrade

The NetApp storage device in the Hoyt Hall data center will be upgraded on Wednesday, Jan. 6, 2021 from 6 to 8 pm.

No disruptions are expected. However, some University applications may experience brief outages during the maintenance window, and some applications may need to be restarted after the work is complete. Services that might be impacted include: Banner, Windows File Servers, and Oracle databases. Technicians will be on hand to resolve any issues, and we will provide updates as necessary during the work.

VMware Upgrade

There will be planned upgrades on the physical VMware infrastructure, as well.

Starting Thursday, Jan. 7 at 8 am, technicians will begin the upgrade of the production VMware cluster (Cluster P). The work will continue over the course of the next two weeks, ending on Friday, Jan. 22.

We expect that all virtual machines (VMs) will continue to run without interruption. However, we will be closely monitoring the status of the production cluster. If you experience a dramatic difference in performance when accessing Miami resources, please contact IT Help.

In case you missed it: IT Holiday video!

We had a blast putting this video together to celebrate 2020. It was a wild year, and a challenge, but the amazing folks in IT Services stuck it out and made it through—together.

Check out our video and have a great new year!

Bonus: Meet all of our pets!